Executing “New Message” in Microsoft Phone Link on Windows 10 PC closes app.

Question

Executing “New Message” in Microsoft Phone Link on Windows 10 PC closes app.

Anoniem

Replying to a text message in Windows Phone Link works fine. But when starting a new message by clicking the "New message" button does not work. The waiting cursor is displayed and after a few seconds, the app exists. No new message is launched. Neither an error message.

Recent messages are displayed in the app and can be replied to. Searching for a contact in the app yields no results.

The problem occurs on my Windows 10 PC, but also in exactly the same way on a Windows 11 PC.

I have already completely uninstalled and reinstalled the app in Windows, but that does not solve anything.

I also removed and reset the link between the phone and the PC.

Windows is fully up to date, the Phone Link app has been reinstalled from the Microsoft Store, the phone's software is up to date and the Link to Windows on the phone is also up to date.

How can this issue be resolved?

Thanks.

LeoEG1 

----

My system:

windows 10 Version 22-12 (OS Buid 19045.2728) 

Windows Update: You’re up to date (22H2)

Phone: Samsung Galaxy Note20 Ultra 5G

Link to Windows App:

Version: 1.2301 2.43.0

Link to Windows Service Version: 2.6.03.1

The latest version is already installed.

Android Version 13.

Software update: the latest version is already installed.

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8 antwoorden

Answer 1

SD - IA 181.2K Onafhankelijke adviseur

Hi Leo,

I'm Sumit, here to answer your query at the Microsoft Community.

I have 1.23022.139.0 running with Galaxy S23+ and I was not able to repro your issue. It is possible that the fix is currently in Insider Builds - I am on Beta release currently.

Does reliability monitor give a hint on what is wrong?

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Answer 2

Hi Sumit,

Thank you for your post.

Yes, the reliability monitor reports problems:

<Event>

			&lt;Time&gt;2023-03-27T14:58:04.910&lt;/Time&gt;

			&lt;Impact&gt;Critical&lt;/Impact&gt;

			&lt;Source&gt;PhoneExperienceHost.exe&lt;/Source&gt;

			&lt;Problem&gt;Stopped working&lt;/Problem&gt;

		&lt;/Event

I'm not familiar with the tool.

Does it reveals the cause of the problem?

Kind regards,

LeoEG1

Answer 3

SD - IA 181.2K Onafhankelijke adviseur

Thank you. Can you right-click the event for phone crash, click view technical details, and share the screenshot of the information in the next reply?

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Answer 4

Hi,

Thank you for your post.

Kind regards,

LeoEG1

Source

Microsoft Phone Link

Summary

Stopped working

Date

‎28/‎03/‎2023 14:32

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23012.167.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: Microsoft.YourPhone_1.23012.167.0_x64__8wekyb3d8bbwe

Application Name: praid:App

Application Version: 1.23012.167.0

Application Timestamp: 6377ba57

Fault Module Name: combase.dll

Fault Module Version: 10.0.19041.2788

Fault Module Timestamp: 03e7e147

Exception Code: 802b000a

Exception Offset: 000000000001ccfa

OS Version: 10.0.19045.2.0.0.256.48

Locale ID: 2067

Additional Information 1: c25f

Additional Information 2: c25f534ee16535120680756dc57778c7

Additional Information 3: 3223

Additional Information 4: 3223c7e2c26b006a59430025f9635105

Extra information about the problem

Bucket ID: ff98a351e9c1e74ca6a98f7b36521b42 (1632994099253615426)

Answer 5

SD - IA 181.2K Onafhankelijke adviseur

No joy here too :(

This is a very clever workaround:

Download 1.23022.139.0 using the link below, and install it.

See if it resolves the issue.

http://tlu.dl.delivery.mp.microsoft.com/filestr...

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