Executing “New Message” in Microsoft Phone Link on Windows 10 PC closes app.

Anoniem
2023-03-27T13:04:30+00:00

Replying to a text message in Windows Phone Link works fine. But when starting a new message by clicking the "New message" button does not work. The waiting cursor is displayed and after a few seconds, the app exists. No new message is launched. Neither an error message.

Recent messages are displayed in the app and can be replied to. Searching for a contact in the app yields no results.

The problem occurs on my Windows 10 PC, but also in exactly the same way on a Windows 11 PC.

I have already completely uninstalled and reinstalled the app in Windows, but that does not solve anything.

I also removed and reset the link between the phone and the PC.

Windows is fully up to date, the Phone Link app has been reinstalled from the Microsoft Store, the phone's software is up to date and the Link to Windows on the phone is also up to date.

How can this issue be resolved?

Thanks.

LeoEG1 

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My system:

windows 10 Version 22-12 (OS Buid 19045.2728) 

Windows Update: You’re up to date (22H2)

Phone: Samsung Galaxy Note20 Ultra 5G

Link to Windows App:

Version: 1.2301 2.43.0

Link to Windows Service Version: 2.6.03.1

The latest version is already installed.

Android Version 13.

Software update: the latest version is already installed.

Windows voor thuisgebruik | Windows 10 | Telefoon en pc verbinden

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  1. SD - IA 181.4K Reputatiepunten Onafhankelijke adviseur
    2023-03-28T01:41:02+00:00

    Thank you. Can you right-click the event for phone crash, click view technical details, and share the screenshot of the information in the next reply?

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  2. Anoniem
    2023-03-27T19:35:49+00:00

    Hi Sumit,

    Thank you for your post.

    Yes, the reliability monitor reports problems:

    <Event>

    			&lt;Time&gt;2023-03-27T14:58:04.910&lt;/Time&gt;

			&lt;Impact&gt;Critical&lt;/Impact&gt;

			&lt;Source&gt;PhoneExperienceHost.exe&lt;/Source&gt;

			&lt;Problem&gt;Stopped working&lt;/Problem&gt;

		&lt;/Event

    I'm not familiar with the tool.

    Does it reveals the cause of the problem?

    Kind regards,

    LeoEG1

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  3. SD - IA 181.4K Reputatiepunten Onafhankelijke adviseur
    2023-03-27T13:38:10+00:00

    Hi Leo,

    I'm Sumit, here to answer your query at the Microsoft Community.

    I have 1.23022.139.0 running with Galaxy S23+ and I was not able to repro your issue. It is possible that the fix is currently in Insider Builds - I am on Beta release currently.

    Does reliability monitor give a hint on what is wrong?

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