I have been charged twice when ordering Microsoft 365 Family. I need help.

Mariska Slomp 0 Reputatiepunten
2026-09-24T19:29:40.8766667+00:00

Hello Microsoft,

22-09 we ordered the family pack 365. First we decided to go for the option of paying 13,-€ per month; Order 4190360678. Later we saw the option with the action of 1 month for free and we changed it in paying the amount at once - yearly; Ordernumber [removed to protect privacy]. Payment should happen 2 months later in November.

I was amazed to see that both the 13 euros as well as 100 euros were deducted today the 24th of september, from our bankaccount.

Please inform in how to proceed.

I blocked the payment of 13 euros and would like to continue with the yearly payments with the action of 1 month for free. Please advise

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Microsoft 365 en Office | Abonnement, account, facturering | Voor thuisgebruik | Anders
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  1. Jonathan Deives 82,380 Reputatiepunten Independent Advisor
    2026-09-24T20:05:11.7333333+00:00

    As this is a public community forum, payment or refund issues cannot be handled here because they require access to account and billing information. You can contact Microsoft Support so they can assist you with the charge.

    On your computer, click the Start menu and type Get Help or go to https://support.microsoft.com/contactus

    Type "Billing" as the keyword > Click the "Contact Support" button.

    Choose "Microsoft 365" > "Manage my subscription".
    You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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