can i have my school email back?

burak l.k 0 Reputatiepunten
2026-07-29T23:05:14.7833333+00:00

so look i have changed my number 1 and forgot to change it on my school email wich i could only log into rarely on the school wifi wich that also doesnt work anymore so can i have my acount back?

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  1. Darren-Ng 12,775 Reputatiepunten Microsoft External Staff Moderator
    2026-07-30T00:35:51.3+00:00

    Note: Since you are using English, although the site locale is nl-nl, I will response to this question in English. This response has been translated using the translation tool; Please forgive me for any grammatical or semantic errors. Thank you for your understanding. If there is anything unclear about my reply, please leave a comment and I will get back to you as soon as possible.

    Dear @burak l.k,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, you are unable to access your school account because you changed your phone number and no longer can complete the account verification process.

    If this is a school account, the account is managed by your school's IT administrator. In this situation, as a moderator I do not have access to reset MFA methods or recover the account on your behalf. I recommend you contact to your IT team or Helpdesk may be able to reset your Multi-Factor Authentication (MFA) settings. Only your IT team has the ability to adjust or reset your MFA configuration. You can also refer to this Microsoft support article for more information: Manage authentication methods - Microsoft Entra ID | Microsoft Learn  

    I hope information above meet your expectations, please feel free to reach out if you have any other questions.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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