Cannot see “Set up E5 sandbox” button – new Outlook account, multiple attempts, still blocked

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Hello @Gerben Z

Since this is a user-to-user support forum, moderators (including myself) don’t have backend access and aren’t able to directly intervene or escalate cases. We can only share guidance and best practices based on experience.

With that in mind, could you please let me know the exact error message you’re seeing? A screenshot would be very helpful for better understanding the issue.

Is the error something like: “Sandbox provisioning is currently disabled due to a technical issue. Please try again in a few days.” ?

If possible, try reproducing the issue in an incognito/private browsing session as well, just to rule out any cache or session-related causes. From what I’ve seen, once an account is eligible for the Developer Program, it usually redirects directly to the setup page. If that’s not happening, it could be a server-side issue, but it’s still worth testing in incognito to confirm.

You may also want to use the “Report error” option at the bottom of the dashboard page to reach the appropriate team directly.

One more thing I’d like to clarify: are you qualifying for the E5 developer sandbox using a personal account with Visual Studio, or through a work/corporate account that already meets the eligibility criteria?

This can sometimes affect how the provisioning behaves, so it would be helpful to confirm.

Looking forward to your update.

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