CRITICAL: OneDrive Automatically Deleting All My Files + No Real Support + Security Risk

(Please note that this is Dutch Q&A Forum, any threads should be posted in Dutch. However, I will still provide an answer in English based on your initial response.)   

Hi, Essam Amhimed

Thanks for reaching out to Microsoft Q&A forum.

Sorry for this frustrating situation that you're encountering. What you are describing sounds like repeated “delete” actions hitting your OneDrive from the cloud side, so even after you restore, the same activity runs again and wipes things back out.

Here are some suggestions you can try:

Go to OneDrive on the web > Settings (gear) > Options > Restore your OneDrive, then pick a restore point just before the nightly wipe. The activity chart and feed can help you spot the exact wave of deletions and roll everything back within the last 30 days.

Immediately check OneDrive web Recycle bin and restore anything missing. Personal accounts typically keep deleted items for 30 days and work or school accounts longer, but anything permanently deleted cannot be recovered.

While you troubleshoot, copy your most important photos and videos out of the OneDrive folder to an external drive or a non-synced folder. If a synced or “online-only” item gets deleted from one place, it can delete everywhere.

For escalation, attach OneDrive sync logs to your support case so a senior team can see what is issuing the deletes. On Windows, logs live in %localappdata%\Microsoft\OneDrive\logs and there is also a CollectSyncLogs.bat tool.

On the scam side, Microsoft will not cold-contact you for support, and genuine error messages do not include a phone number. Use Microsoft’s official “report a scam” flow instead of any number from ads or popups.

Hope this helps. Feel free to get back if you have other questions.

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an endless loop....

Hi Kai-H,

I am writing to you again because the issue remains unresolved. I have contacted OneDrive support, but they continue to send me only standard responses. I am stuck in the same loop of procedures, with no one truly looking into my specific situation. We are talking about personal data, about sentimental value, and Microsoft should understand and appreciate these matters, given the trust we place in them. Especially when there is a system fault on the server, there should be a swift reaction. My time is limited, as this is a matter of days; I risk losing my data. This should not end like this, as Microsoft is a globally recognized company. This is exactly the kind of support you should provide—not just standard step-by-step guides, but thorough technical assistance. After so many emails, it is truly frustrating to receive the same reply each time. I would greatly appreciate it if you could help me or escalate this to someone who can thoroughly review it, as my time is very constrained.

Kind regards Essam

Thank you for your reply.

I would like to clarify that I have already tried the restore process several times. Even after restoring my OneDrive, the same problem occurs again. The files keep disappearing again after the restore, which indicates that the underlying issue is still present.

I have also noticed something important regarding the restore process. When I try to manually select a restore date, I only see very limited visibility of the available days. In many cases, the interface only shows the last two days. This suggests that there may be an issue with the restore system itself.

However, when I choose to restore to a point from three weeks ago, the restore process does start. The problem is that I cannot see the exact date being restored. Because of this, I cannot verify that the system is restoring to the correct moment.

I can clearly demonstrate the exact date when OneDrive uploaded the files from my phone. Ideally, I would like to restore my data starting from that exact date. Unfortunately, I cannot effectively do this because the restore interface does not allow me to select or confirm that specific point in time.

I have also attempted to provide information through logs and other troubleshooting methods, but so far I have not received any meaningful response regarding this. I have tried this many times already.

At this point, I honestly do not know what else I can do. I believe I have tried almost every possible way to contact Microsoft, both through resellers and through technical support. Ironically, the resellers sometimes provide more explanations than the support team itself.

Most of the responses I receive from support are short standard messages saying that files cannot be recovered after 30 days. However, this does not address the actual issue I am currently experiencing.

For this reason, I kindly ask again if this case can be escalated to a technical specialist who can properly investigate the issue. This concerns personal data with significant sentimental value, and I sincerely hope that this problem can be taken seriously and reviewed before it becomes too late.

Kind regards,

Essam

I would like to clarify that I have already tried the restore process several times. Even after restoring my OneDrive, the same problem occurs again. The files keep disappearing again after the restore, which indicates that the underlying issue is still present.

I have also noticed something important regarding the restore process. When I try to manually select a restore date, I only see very limited visibility of the available days. In many cases, the interface only shows the last two days. This suggests that there may be an issue with the restore system itself.

However, when I choose to restore to a point from three weeks ago, the restore process does start. The problem is that I cannot see the exact date being restored. Because of this, I cannot verify that the system is restoring to the correct moment.

I can clearly demonstrate the exact date when OneDrive uploaded the files from my phone. Ideally, I would like to restore my data starting from that exact date. Unfortunately, I cannot effectively do this because the restore interface does not allow me to select or confirm that specific point in time.

I have also attempted to provide information through logs and other troubleshooting methods, but so far I have not received any meaningful response regarding this. I have tried this many times already.

At this point, I honestly do not know what else I can do. I believe I have tried almost every possible way to contact Microsoft, both through resellers and through technical support. Ironically, the resellers sometimes provide more explanations than the support team itself.

Most of the responses I receive from support are short standard messages saying that files cannot be recovered after 30 days. However, this does not address the actual issue I am currently experiencing.

For this reason, I kindly ask again if this case can be escalated to a technical specialist who can properly investigate the issue. This concerns personal data with significant sentimental value, and I sincerely hope that this problem can be taken seriously and reviewed before it becomes too late.

Kind regards,

Essam