Microsoft Support Request: UEFI Password Reset Assistance

Surface Laptop 4 - Device Ownership Verification

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Requestor Information:

Name: Art Struijk

Address: -verwijderd in verband met privacy-

Microsoft Account: ******@hotmail.com

Device: Microsoft Surface Laptop 4 (Model 1978:1979)

Serial Number: 009625623957

Device Name: DEVTOP

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Issue Summary

I am requesting assistance in accessing the UEFI settings on my Microsoft Surface Laptop 4. The device is currently registered to my Microsoft Account (******@hotmail.com), however, I am unable to access UEFI/BIOS settings due to a password that was set by a previous user.

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Context & Ownership Verification

I purchased this Surface Laptop 4 as a secondhand device. The device is fully registered under my personal Microsoft Account and is actively synced with my Microsoft cloud services. I have legitimate ownership of this hardware and need full administrative access to configure it for my technical requirements.

Proof of ownership:

Device is registered to my active Microsoft Account (******@hotmail.com)

Device syncs to my Microsoft cloud services

I am the current primary user and administrator of this device

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What I Need

I require access to the UEFI settings to:

Modify boot order settings

Configure multi-boot/dual-boot environment

Manage security settings according to my needs

The UEFI password was set by the previous owner and was not transferred to me at the time of purchase. I have no means of contacting the previous owner to obtain this password.

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Request for Resolution

As the registered owner and current user of this device, I am requesting that Microsoft:

Verify my ownership through my active Microsoft Account registration

Provide assistance in resetting or removing the UEFI password

Allow me to regain full administrative control of my hardware

This is a legitimate request from a device owner who has lost access to security credentials set by a previous user. I am not attempting to bypass security on someone else's device—I am requesting access to my own registered hardware.

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Device Technical Information

Hardware Specifications:

Model: Surface Laptop 4 (1978:1979) - i7 variant

Serial Number: 009625623957

Device Name: DEVTOP

Processor: 11th Gen Intel Core i7-1185G7 @ 3.00GHz

RAM: 16 GB

Storage: 237 GB (9 GB free)

GPU: Intel Iris Xe Graphics

Display: 2496 x 1664

Software Information:

Operating System: Windows 11 Pro

OS Build: 26200.7462

UEFI Version: 32.101.143

BIOS Date: 11/03/2025

SAM Version: 8.300.139

App Version: 75.11130.117.0

Current Status:

Windows boots normally

All drivers updated

Device fully functional except for UEFI access restriction

No other hardware or software issues

Additional Information:

Device purchase: Secondhand purchase

Current status: Windows boots normally, UEFI password blocks access to boot/security settings

Region: Netherlands (EU)

Language: English preferred, but Dutch language support available if needed

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I appreciate your prompt assistance in resolving this matter. I look forward to your response.

Contact: ******@hotmail.com

Microsoft Support Request: UEFI Password Reset Assistance

Surface Laptop 4 - Device Ownership Verification

---

Requestor Information:

Name: Art Struijk

Address: -verwijderd in verband met privacy-

Microsoft Account: ******@hotmail.com

Device: Microsoft Surface Laptop 4 (Model 1978:1979)

Serial Number: 009625623957

Device Name: DEVTOP

---

Issue Summary

I am requesting assistance in accessing the UEFI settings on my Microsoft Surface Laptop 4. The device is currently registered to my Microsoft Account (******@hotmail.com), however, I am unable to access UEFI/BIOS settings due to a password that was set by a previous user.

---

Context & Ownership Verification

I purchased this Surface Laptop 4 as a secondhand device. The device is fully registered under my personal Microsoft Account and is actively synced with my Microsoft cloud services. I have legitimate ownership of this hardware and need full administrative access to configure it for my technical requirements.

Proof of ownership:

Device is registered to my active Microsoft Account (******@hotmail.com)

Device syncs to my Microsoft cloud services

I am the current primary user and administrator of this device

---

What I Need

I require access to the UEFI settings to:

Modify boot order settings

Configure multi-boot/dual-boot environment

Manage security settings according to my needs

The UEFI password was set by the previous owner and was not transferred to me at the time of purchase. I have no means of contacting the previous owner to obtain this password.

---

Request for Resolution

As the registered owner and current user of this device, I am requesting that Microsoft:

Verify my ownership through my active Microsoft Account registration

Provide assistance in resetting or removing the UEFI password

Allow me to regain full administrative control of my hardware

This is a legitimate request from a device owner who has lost access to security credentials set by a previous user. I am not attempting to bypass security on someone else's device—I am requesting access to my own registered hardware.

---

Device Technical Information

Hardware Specifications:

Model: Surface Laptop 4 (1978:1979) - i7 variant

Serial Number: 009625623957

Device Name: DEVTOP

Processor: 11th Gen Intel Core i7-1185G7 @ 3.00GHz

RAM: 16 GB

Storage: 237 GB (9 GB free)

GPU: Intel Iris Xe Graphics

Display: 2496 x 1664

Software Information:

Operating System: Windows 11 Pro

OS Build: 26200.7462

UEFI Version: 32.101.143

BIOS Date: 11/03/2025

SAM Version: 8.300.139

App Version: 75.11130.117.0

Current Status:

Windows boots normally

All drivers updated

Device fully functional except for UEFI access restriction

No other hardware or software issues

Additional Information:

Device purchase: Secondhand purchase

Current status: Windows boots normally, UEFI password blocks access to boot/security settings

Region: Netherlands (EU)

Language: English preferred, but Dutch language support available if needed

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I appreciate your prompt assistance in resolving this matter. I look forward to your response.

Contact: ******@hotmail.com