My teams meetings keep disconnecting when I'm using the Sony LinkBud S bluetooth earphones

Anoniem
2023-10-04T13:45:30+00:00

My teams meetings keep disconnecting when I'm using the Sony LinkBud S bluetooth earphones.
As soon as I disconnect the earphones, the meeting will connect properly and will stay connected.
Anyone got a solution for this.

important info

The latest firmware in installed on the earphones
I'm using the latest stable version of teams (so not the beta that's also being promoted, I already reverted back from that)

My phone is connected to the headphones at the same time. (already tried disconnecting the phone, but the issue persists)

Online teams version seems to be working, so will use that for now, but I prefer the desktop version.
Cleared the cache from Teams, that also did not solve the issue.

Thanks for any suggestions on how to solve this.

Microsoft Teams | Microsoft Teams voor Bedrijven | Vergaderingen en oproepen | Overige

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Anoniem
2023-10-04T14:45:37+00:00

Hello Thijmen D! My name is Jeremy and I’m happy to help you with your question.

I'm sorry to hear that.

This is usually caused by the permission settings in teams.

Please reinstall teams and then accept the Nearby Devices access and it should then work.

Thank you for reaching out to the community forums and have a good rest of your day.

Regards,

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  1. Anoniem
    2023-10-05T08:17:40+00:00

    Hello Jeremy,

    Reinstalling did indeed solve the issue, thanks for your reply :)

    Have a nice day.

    Kind regards,

    Thijmen

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