Får ikke resatt passord ,sier det er gitt koder for mange ganger

Question

Får ikke resatt passord ,sier det er gitt koder for mange ganger

Gro A 20

Hei,

Jeg får ikke resatt passordet på en hotmail -konto, får beskjed om at jeg har fått koden for mange ganger pr dag, når jeg kun har prøvd en gang. Telefonummer for å få kode virket på tre dager siden, når får jeg beskjed om at denne muligheten ikke finnes. Og når jeg prøver med mail går det heller ikke

I tillegg har jeg to -faktor autorisering så kan ikke resette via skjemaet deres. Hvordan kan jeg løse dette, virker som det er noe feil fra Microsoft siden jeg får denne feilmeldingen gang på gang.

Noen ganger har jeg fått lov til å legge inn to koder via tofaktor, men da kommer det opp tilslutt at det prøvd for mange ganger. Vet ikke hvordan jeg kan komme videre her?

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Answer 1

Hey there! Nice to meet you!

Based on your description, your account is blocked due to the system detecting unusual activity.

Kindly try the Microsoft Sign‑in Helper troubleshooter, as this is also the fastest way to verify your identity through this link: https://support.microsoft.com/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

If this is a case where your username or password has stopped working, please recover your account at this link: https://support.microsoft.com/account-billing/my-username-and-password-have-stopped-working-802abb61-19db-4e88-a5ff-fc83c97d1a9d

If the error remains, kindly perform these steps to fix the error:

Perform a password reset via Incognito/InPrivate window using different devices and network services.
If it doesn't work, wait exactly 24 hours to reset the password.
If the issue persists, kindly wait exactly 48 hours to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (24 hours or 48 hours), as this may reset the lock cooldown.

Thank you for your understanding.

Best regards,

Darhyl