Får ikke tilgang til e-postkontoen ******@outlook.com etter identitetsbekreftelse. Det har gått mer enn 24 timer.

Mina Yasar 40 Omdømmepoeng
2025-07-30T12:42:15.75+00:00

Hei!

Jeg har problemer med å få tilgang til Outlook-kontoen min (epost: ******@outlook.com).

For noen dager siden ble jeg bedt om å bekrefte identiteten min, og jeg gjorde det. Etterpå fikk jeg beskjed om at det kunne ta opptil 24 timer før jeg får full tilgang igjen.

Nå har det gått mer enn 24 timer, men jeg får fortsatt ikke logget inn – det står bare “Logg på” i appen, og jeg får ikke sett e-postene mine, selv om jeg vet det har kommet inn meldinger.

Jeg har forsøkt å ringe Microsoft kundeservice, men ble koblet fra uten å få hjelp.

Jeg håper dere kan hjelpe meg med å gjenopprette tilgangen til kontoen min så raskt som mulig.

Outlook | Outlook for mobil | Outlook for iOS | For hjemmebruk
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Svar godtatt av spørsmålsforfatter
Darhyl Amizola 50,115 Omdømmepoeng Uavhengig rådgiver
2025-07-30T13:17:54.6033333+00:00

Hey there! Nice to meet you!

Based on your description and since it's been 24 hours, please try to reset your account password on account.microsoft.com> click on Forgot Password > Verify your identity and follow the instructions.

If the password reset doesn't work, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

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