Cannot login to Windows - Microsoft user error

Anonym
2020-11-06T19:15:27+00:00

Hi guys,

So my company just switched from Office 365 to G-suite. I have a laptop where I connected my company email to my Windows user. Since my company no longer has a Microsoft lisens, I suddenly cannot login to Windows on my computer.

Heres what I've tried:

  • I usually login with my fingerprint. The error message I now get is: "Windows can't log you in. You can't login with this account. Try a different account" (translated from Norwegian). I have no other accounts on the laptop, and the same message comes when I try with password or PIN.
  • I can press "I have forgotten my PIN". I am then sent to the login page of our previous ISP, that was in charge of company mails. I can't login there either, since I am no longer a customer of that ISP".
  • I have tried starting in safe mode by holding the shift-key while pressing Power and Restart. When the computer boots up again I just come back to the login screen. I have tried this several times.
  • I have tried going offline. I then get the error "We can't connect just now. Check your network, and try again" (again, translated). 

What on earth else can I try?

My computer is a Dell and I have Windows 10.

Regards

Paul

Windows for home | Windows 10 | Windows Hello, låseskjerm og pålogging

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  1. Anonym
    2020-11-06T21:44:01+00:00

    Your problem is a little complex, I'll pass it on to my more experienced friends

    Var dette svaret nyttig?

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  2. Anonym
    2020-11-06T21:37:01+00:00

    I have tried using my password, but this also doesn't work. The error message I get is that the password is wrong. This may be because our former ISP had us change passwords every month, and that my old password has now timed out. I also cannot set a new password, since I haven't got that account anymore.

    Var dette svaret nyttig?

    0 kommentarer
  3. Anonym
    2020-11-06T21:10:44+00:00

    Either way to rejoin, you'll need to switch from the PIN to your conventional password. To do this click On-entry Options, click the Key icon (Password) and enter the conventional password for your account, see example: (https://answers.microsoft.com/pt-br/windows/for...)

    After joining with your password, remove your PIN by the following path:

    Press the Windows + i keys, click > Input Options. Under PIN click the Remove button and confirm removal. If you want to set up a new PIN.

    If this step doesn't work, I'll pass it on to my more experienced friends

    Var dette svaret nyttig?

    0 kommentarer
  4. Anonym
    2020-11-06T19:25:22+00:00

    Hello

    https://support.microsoft.com/en-us/account-bil...

    https://support.microsoft.com/en-us/account-bil...

    This two oficial step are packed with official content for login issues. Surely one of these official links will help you.

    Var dette svaret nyttig?

    0 kommentarer