Unable to access any WiFi, even after factory reset

Anonym
2024-11-02T13:02:32+00:00

Hi,

My computer was in sleep mode overnight, and when I opened it in the morning it wouldn't connect to the internet. There isn't even a "find networks" button.

I was connected via a VPN and WiFi. In my attempts to get online I have now uninstalled the VPN, and restored the computer to factory settings, which didn't solve my problem. This is a laptop without an Ethernet port. I have used this VPN for months without issue, and have previously been able to connect to WiFi also when it has been disabled, but I don't know what else could have caused this issue.

When I run the network troubleshooter, it tells me "you're connected via a virtual network card which we can't test". Annoyingly my computer is in Norwegian and I can't change the system language while offline - I have translated "nettverkskort" literally above, I think the English word for it might be "network adapter", but I'm unsure. In the device manager there are 8 different things under "nettverkskort", all of which are named "WAN Miniport" something.

Please help?

Windows for home | Windows 11 | Internett og tilkobling

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Ivan B 125.1K Omdømmepoeng Uavhengig rådgiver
2024-11-02T15:53:18+00:00

Hi ,

Access the device manager to take a screenshot and post it here if possible.

Independent Advisor - Community

Thanks

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  1. Anonym
    2024-11-02T16:13:13+00:00

    Ivan, thank you for wanting to help. The issue seems to have resolved itself, I have no idea how. I turned the computer back on for the 5th or 6th time today - and the WiFi was back.

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  2. Anonym
    2024-11-02T15:50:53+00:00

    Hi Ivan,

    It's an Acer Swift SF314-43.

    Thank you!

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  3. Ivan B 125.1K Omdømmepoeng Uavhengig rådgiver
    2024-11-02T15:33:46+00:00

    Hi ,

    I am Ivan, I will help you with this.

    What is your laptop model?

    Independent Advisor - Community

    Thanks

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