Identity validation failed with "Email verification failed" – no verification email received for re-submitted request

Hello,

Our organization identity validation (Public Trust) for Azure Artifact Signing failed with the message "Email verification failed".

• Failed validation ID: b9b36c49-8228-44e7-8353-fa99ae9cba84 (submitted 2026-10-01, failed 2026-10-13)
• Account region: Korea Central

The supporting documents for the second request show as accepted (green check). However, according to our mail server logs, the only "Action required: complete identity validation" email from [email protected] arrived on 2026-10-01 09:50 KST, which appears to belong to the first request. We never received a verification email for the second request (b9b36c49-...), so we had no way to complete the email verification step.

Could you please:

1. Confirm the exact reason both validations failed, and
2. Re-send the verification email for b9b36c49-..., or advise whether we should submit a new validation request?

Thank you.