Request to Re-enable Device Access Under My Organization’s Product License

Question

지성현 0

Hello,

I received a message indicating that my organization has disabled access to this product on my device.

I suspect this may be because the device remained signed in for a long time with an account belonging to someone who has since left the organization.

Could you please advise me on how to remove this restriction and restore access using my own account?

Please let me know if you need any additional information.

Thank you for your assistance.
For reference, I have included the error details below:

Correlation Id: removed PII Timestamp: 2026-10-12T03:44:24.000Z DPTI: Message: The credential is invalid. Tag: 7q20j Code: 3399614467

Best regards

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Answer 1

Since I noticed that you are communicating in English, I will also use English to keep our conversation clear and fluent.

Based on the error message you received, please try the following troubleshooting steps:

1. Sign out and remove the work or school account

Sign out of all Microsoft 365 applications, including Word, Outlook, Teams, and OneDrive.
Open Settings > Accounts > Access work or school.
If your work, school, or university account is listed, select it and click Disconnect.

2. Clear cached credentials

Open Control Panel > User Accounts > Credential Manager.
Select Windows Credentials.
Remove any entries related to your work, school, or university account, as well as any Microsoft 365 services.

3. Delete the IdentityCache folder

After completing the steps above, please restart your computer and sign in to the account again.

If the issue persists, please feel free to let me know.