해킹된 계정에 대하여

Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number:*
• Xbox Network Device ID:**

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

***Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.*Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number:*
• Xbox Network Device ID:**

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.

라는 내용의 이메일을 받았습니다만 답장을 어디로 보내야할지, Account recovery reference number: 에 입력할 내용이 없습니다.
이전 받은 고객지원의 내용은
고객 지원 담당자 Microsoft 기술 지원팀 추후 필요하신 경우를 위해 서비스 요청 번호는 - 입니다. 이 메시지에는 회신하지 말아 주시기 바랍니다. 추가 도움이 필요하신 경우 Microsoft 지원에 다시 문의해 주세요.
으로 입력할 account recov number가 없습니다