I only paid on Steam, but my money is being withdrawn from Microsoft.

Question

I only paid on Steam, but my money is being withdrawn from Microsoft.

wem dw 0

I paid with Kakao Pay on Steam, but... I tried to play Dungeons 2 on Steam and paid with Kakao Pay on Steam, but my money was withdrawn from Microsoft.

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Answer 1

Could you please clarify the unexpected charge related to Minecraft Dungeons II? Since you mentioned that you purchased the game through Steam, what merchant name or description appears next to the additional charge on your bank/card statement — for example, STEAM, MICROSOFT, XBOX, or something else? Also, is the amount the same as the amount you paid for Dungeons II, and is the transaction shown as pending or already completed?

Please also check your Steam Purchase History and your Microsoft order history at account.microsoft.com/billing/orders and let me know whether the additional charge appears in either one. This will help determine whether this is a duplicate/pending Steam transaction, a separate Microsoft charge, or a transaction that needs to be investigated with the payment provider. Please do not post any full card numbers or other sensitive payment information.