Trusted Signing identity validation stuck at "Complete email verification" after link already used (second occurrence)

Our organization's identity validation for Artifact Signing (Trusted Signing) is stuck. - Verification ID: db5d32b5-d111-49c4-813b-b54ad25887f1 - Subscription ID: ddd22ff0-8a41-4a14-8b29-97e5f0c94516 - Organization: Blueswell Co., Ltd. (Korea) Symptoms: 1. Status shows "In progress" with banner "Complete email verification". 2. The verification email (sent to the primary email) was received and the link was clicked on Aug 23. Clicking it again shows "Sorry, this link has been used already." 3. The status never updates — it has been stuck for 4+ days. 4. No verification email was ever sent to the secondary email address, so there is nothing left for us to verify. This is the second occurrence: our previous verification (ID 47207d74-05d1-40fe-b082-4dc14452b118) got stuck the same way — documents were approved, the email link showed "already used", yet the status moved to Validation Fail. We deleted it and re-submitted, and the new request is now stuck identically. We are on the basic support plan, so we cannot open a technical support ticket. Could someone from the Trusted Signing team check the email-verification state for verification ID db5d32b5 and push it through, or advise what to do?