Custom domain stuck in Deleting/Failed state across multiple Static Web Apps — cannot unbind or reuse

Jun Noh 0 평판 포인트
2026-08-12T07:04:00.9733333+00:00

A custom domain in my subscription got stuck in Deleting state after

an initial az staticwebapp hostname delete command returned

ERROR: Operation returned an invalid status 'OK'. Since then, every

attempt to re-add the domain (20261122sunwedding.com or its www

subdomain) to any newly created Static Web App in this subscription

consistently fails at the SSL provisioning step with:

"An unknown error has occurred while adding your custom domain.

Please try again later."

Portal-based delete of the failed entries now also fails with

`ResourceOperationFailure: Resource operation completed with terminal

provisioning state 'Failed'`, so I cannot self-resolve.

This matches the known issue documented in:

Per the guidance in those threads, backend intervention by the SWA

team is required to unbind the corrupted custom domain records.

Environment

  • Subscription ID: 70742f8b-1190-44e6-ba85-0402b1ec3a0f
  • Tenant: Default Directory
  • SWA plan: Standard (upgraded during troubleshooting, no change in behavior)
  • DNS provider: Azure DNS (zone 20261122sunwedding.com in wedding-rg)
  • DNS records verified propagating correctly:
    • A @ → SWA stableInboundIP
    • CAA @ → 0 issue "digicert.com"
    • TXT @ → validation token from SWA

Stuck custom domain bindings that need backend cleanup

Resource Group: rg-wedding

| # | Static Web App | Region | Custom Domain | Status |

|---|---|---|---|---|

| 1 | stapp-wedding-pjw | East Asia | www.20261122sunwedding.com | Deleting (stuck 12+ hours) |

| 2 | stapp-wedding-pjw-v2 | Central US | 20261122sunwedding.com | stuck |

| 3 | stapp-wedding-pjw-v3 | East Asia | 20261122sunwedding.com | Failed |

Resource Group: wedding-rg

| # | Static Web App | Region | Custom Domain | Status |

|---|---|---|---|---|

| 4 | stapp-wedding-pjw | East Asia | 20261122sunwedding.com | Failed |

Timeline / What I have already tried

  1. First registration attempt of www.20261122sunwedding.com on stapp-wedding-pjw (rg-wedding, East Asia) — Validating → Adding → Failed.
  2. az staticwebapp hostname delete — returned ERROR: Operation returned an invalid status 'OK'. Since then the entry has been stuck in Deleting state.
  3. Created new SWAs in different regions (Central US, then East Asia) with different names (-v2, -v3) — same "unknown error" at SSL provisioning even when trying just the apex domain.
  4. Verified TXT record host @ (per official docs), added CAA record 0 issue "digicert.com" per known issue guidance — still fails at SSL step.
  5. Migrated DNS to Azure DNS to remove any external DNS variables — still fails.
  6. Upgraded to Standard SKU — still fails.
  7. Portal-based delete of the failed entries returns ResourceOperationFailure.

Every path shows the same failure pattern, indicating the domain

identity is held in a corrupted state at the backend level that

client-side APIs (Portal / CLI / ARM) cannot clear.

Requested Action

Please manually clear the backend bindings for BOTH

20261122sunwedding.com and www.20261122sunwedding.com so the

domain can be re-added to a freshly created Static Web App.

Time Sensitivity

This is for a wedding invitation site with a fixed event date

(November 22, 2026). Any prioritization would be appreciated.

Azure Static Web Apps
Azure Static Web Apps

간소화된 전체 스택 웹앱 ​​개발을 제공하는 Azure 서비스입니다.


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정렬 기준: 가장 유용함
  1. Ajay Rathod 445 평판 포인트 Microsoft 외부 직원 중재자
    2026-08-13T17:31:03.0233333+00:00

    Thank you for your patience while we looked into this.

    We have received confirmation that mitigation has been applied, and your custom domain issue should now be resolved. Could you please retry the operation and verify whether everything is working as expected?

    If you are still experiencing any issues, please reply with an update and any relevant details. We will be happy to continue assisting you and investigate further if needed.

    We look forward to hearing back from you.

    If the answer is helpful,  Please do click "Accept the answer” and Yes, this can be beneficial to other community members.

    If you have any other questions, let me know in the "comments" and I would be happy to help you

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