EXCEL KRX STOCK DATA LOADING ERROR(SPECIFIC ETF DATA ONLY)

(Please note that this is Korean Q&A Forum, any threads should be posted in Korean. However, I will still provide an answer in English based on your initial response.)  

Hi, SeungHun Lee

Since other KRX instruments refresh normally and only these ETFs remain stale, this is unlikely to be caused by the workbook, formulas, or Excel installation. The behavior is more consistent with outdated source data or an incorrect symbol mapping in the Stocks data service.

Here are some suggestions you can try:

In a new blank workbook, enter one affected symbol, select Data > Stocks, and verify that Excel matches it to the correct ETF on XKRX. If necessary, use the data selector to choose the correct listing manually.

Right-click the linked cell and select Data Type > Refresh, or select Data > Refresh All. If the price remains unchanged in both the original and new workbook, reinstalling or repairing Office is unlikely to help.

Submit a report through Help > Feedback in Excel. Include the six symbols, exchange code XKRX, the last correct price/date, and a small sample workbook.

For a business subscription, ask the Microsoft 365 administrator to report it under Health > Service health > Report an issue. This is the most effective route for a provider-side investigation. A similar selective or server-side refresh issue cannot generally be corrected from the Microsoft Learn forum.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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“Thank you for reaching out. I have submitted a service incident report to Microsoft using the method you recommended, and I am currently waiting for their response.”