The Minecraft profile and the previously existing Minecraft Java Edition purchase history on my Microsoft account have disappeared.

It seems that the Minecraft profile and the previously existing Minecraft Java Edition purchase history on my Microsoft account have disappeared.

When I tried to log in to an account that had been working fine as recently as last year, it prompted me to create a new profile, and after creating the new profile, the Minecraft Java Edition I had previously purchased was gone. I successfully migrated from my original Mojang account to this Microsoft account on June 23, 2022, and I have played the game on this account in both 2024 and 2025.

As supporting evidence, I have attached a screenshot of the 2022 email confirming the successful migration of my Minecraft Mojang account to Microsoft, which I received at this email address, as well as a screenshot of the email I received in 2025 when I cancelled the auto-renewal of the Realms server I had purchased for Minecraft. Unfortunately, since the last time I played was last year, I cannot remember my exact Minecraft username or tag.

To summarize, the Microsoft account I migrated to (the account I am currently logged into) is active and I can log in without any issues, but my previous Minecraft profile and purchase history have disappeared. I definitely purchased Minecraft Java Edition and successfully migrated it to my Microsoft account around 2022. I would appreciate a quick resolution and recovery.

Thank you for your help.