'Edit profile information' doesn't work

Question

'Edit profile information' doesn't work

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This issue occurs only on one Microsoft account. It worked correctly in the past. On every browser and device, clicking 'Edit profile information' redirects to login.live.com, repeatedly attempts complete-silent-signin, and then signs me out instead of opening the profile editor

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Answer 1

nobuko c 125.1K 독립 자문가

Hello,

This issue is caused by a sign‑in session error on that specific Microsoft account.

Since you are using Android, please try the following steps:

Clear the cookies and site data for live.com and microsoft.com in your browser.

Sign out completely from https://account.live.com

Sign in again

Then open the profile editor directly from:

https://account.microsoft.com/profile

If PC access is available, please also try the same steps on a Windows PC to see whether the profile editor opens correctly there.

규현 윤 0 평판 포인트

2026-07-21T10:43:36.4033333+00:00

Hello,

Thank you for your reply.

I have already tested this on multiple devices (Android and Windows PC) and multiple browsers (Chrome and Edge). The issue occurs only with this Microsoft account. Other Microsoft accounts work normally on the same devices.

After clicking Edit profile information, the browser repeatedly redirects to login.live.com (complete-silent-signin) and eventually signs me out instead of opening the profile editor.

Since this happens across all devices and browsers, I believe this is an account-specific issue rather than a local browser session problem.

Could you please escalate this case and check the profile service or authentication status for my Microsoft account?
nobuko c 125.1K 평판 포인트 독립 자문가

2026-07-21T22:17:06.28+00:00

Hello,

Thank you for the detailed explanation.

Since this behavior occurs across multiple devices and browsers, the next step is to check whether the account can authenticate correctly using a different sign‑in method.

On your Windows PC, have you tried signing in with a Windows Hello passkey (PIN, fingerprint, or face recognition) when opening the profile editor?

If the same redirect loop occurs even when using a passkey, it will help determine whether the issue is related to the account’s authentication state.

Also, please note that internal checks of profile services or authentication status, as well as escalations, cannot be performed from the community platform.

If Windows Hello produces the same behavior, it is likely that the issue is related to the account’s authentication status, and in that case, you would need to contact Microsoft Support directly.

Please let me know the result, and I will continue assisting you.