당사의 행동방식에 대해 어떻게 생각하시나요?

이것은 제 계정이 해킹 당한 후 3일이 지나서 제가 당사의 엔지니어랑 상담을 통해 해킹된 계정의 복구를 요청하는 절차를 밟은 이후 1시간이 지나서야 받은 메일의 원문입니다. 개인정보(이름)만 제거하였습니다. 해당 계정은 각종 자료와 제 문서, 컴퓨터까지 로그인 되어 있던 제 계정입니다. 또한 Office 365또한 결제가 이루어져있었으며, 당일 카드사를 통해 취소를 한 상황입니다.

Service Request SIR23865363

Greetings

At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account. Based on this review, we’ve confirmed that unauthorized access occurred.

During the investigation, we discovered that the security information on your account had been changed. Due to our strict security protocols and the terms outlined in the Microsoft Services Agreement, we are unable to modify or restore the security settings once they’ve been updated.

If you used this account for Minecraft, we regret to inform you that the game cannot be recovered. A new purchase will be required on a newly created account. We understand this may be disappointing and sincerely apologize for the inconvenience.

Additionally, if you had files stored in OneDrive, those files are no longer accessible. Due to encryption and privacy safeguards, even our engineers cannot retrieve them. While this outcome may not be ideal, it is necessary to ensure your personal data does not fall into the wrong hands.

We recommend that you create a new account.  Thank you for your understanding and patience during the investigation of your account. 

  Sincerely,

 Microsoft Customer Support

Microsoft Services Agreement | Microsoft Privacy Statement   

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message. 

당사의 파렴치하고 무책임한 보안 태도에 대해서 안타깝습니다. 다시는 마이크로소프트에 계정을 만들지 않을 것이고, 당사와 관련된 그 어떤 서비스도 이용하지 않겠습니다. 이번 사건으로 당사가 어떤 태도로 고객들을 대하는지 알 수 있어서 기쁩니다.