When registering for D5 render, the verification number is not sent to the school email (<removed PII>).

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When registering for D5 render, the verification number is not sent to the school email (<removed PII>).

양영화 0

When I signed up for D5 Render, I was supposed to receive a verification code in my school email, but it didn't. I checked my spam and junk mail, and even reviewed the rules.

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Answer 1

Jeanie H 11,945 Microsoft 외부 직원 중재자

Hi @양영화,

Thank you for posting your question in the Microsoft Q&A forum.

To help me assist you with this issue, could you please check a few things for me?

Have you ever registered for D5 Render before? Sometimes, if a user previously registered and then canceled their account, their email address can be put on a blocklist for future communications. If this is the case, the best solution is to contact D5 Render's support team directly to have your email address removed from this list.
Could you double-check the email address you entered for your account? Please make sure there are no typos or errors.
Have you tried requesting a new verification code? After checking your email address, please try requesting the code again.
If you are using a school-specific email domain, you may need to ask your school's IT department to ensure emails from D5 Render are not being blocked.

Please check these potential issues and let me know. This will help me narrow down the cause and find a solution for you more quickly.

Your help is much appreciated! Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jeanie H 11,945 평판 포인트 Microsoft 외부 직원 중재자

2025-09-09T23:38:00.4566667+00:00

Hi @양영화,
I’m not sure if you received my previous message. Please feel free to reply whenever you have time - there’s absolutely no rush.

I’ll be here and ready to support you whenever you’re available.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Jeanie H 11,945 평판 포인트 Microsoft 외부 직원 중재자

2025-09-11T23:43:23.0833333+00:00

Hi @양영화,

I hope this message reached you.

This is my second time reaching out to check if you've received my message. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Jeanie) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.

When registering for D5 render, the verification number is not sent to the school email (<***removed PII***>).

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When registering for D5 render, the verification number is not sent to the school email (<removed PII>).