ALT + Q 적용되지 않음

혹시 바로 가기 키를 제한하는 보안 DRM 프로그램이 설치되어 있지는 않는 것인가요?

아래 내용 확인 후 Process Explorer에서 DLL 목록을 회신 바랍니다.

1. 타사 프로그램과 충돌 - 문서 보안 DRM(Fasoo.com, McAfee, Document-Safer, SoftCamp, Mark-Any....)프로그램이 설치되어 있다면 반드시 제거하고 진행하시기 바랍니다.

http://support.microsoft.com/kb/976960/ko

(Process Explorer의 다운로드 경로가 손상되었으니 아래 경로에서 다운로드 받으시기 바랍니다.)

http://technet.microsoft.com/ko-kr/sysinternals/bb896653.aspx

process 부분에 오피스 엑셀 파일이 없는데 어떻게해야되나요?

문제가 되는 Excel 프로그램의 VBA 매크로까지 실행한 후 Process Explorer에서 excel.exe를 선택합니다.

그 후 [File]-[Save As] 기능을 통해서 해당 내용을 메모장에 저장하고, 그 내용을 해당 사이트에 회신 주시면 됩니다.

Process: EXCEL.EXE Pid: 4228

Name Description Company Name Version Path

{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000008.db    C:\ProgramData\Microsoft\Windows\Caches{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000008.db

{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000007.db    C:\Users\고운\AppData\Local\Microsoft\Windows\Caches{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000007.db

{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db    C:\ProgramData\Microsoft\Windows\Caches{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db

110A42E2.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\110A42E2.emf

29DC6B4.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\29DC6B4.emf

66C2CF25.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\66C2CF25.emf

7C3D717B.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\7C3D717B.emf

A9F24D36.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\A9F24D36.emf

AcGenral.dll Windows Compatibility DLL Microsoft Corporation 6.2.9200.16420 C:\Windows\apppatch\AcGenral.dll

AcSpecfc.dll Windows Compatibility DLL Microsoft Corporation 6.2.9200.16420 C:\Windows\apppatch\AcSpecfc.dll

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation 6.2.9200.17592 C:\Windows\SysWOW64\advapi32.dll

apphelp.dll 응용 프로그램 호환성 클라이언트 라이브러리 Microsoft Corporation 6.2.9200.16420 C:\Windows\SysWOW64\apphelp.dll

B6576FBF.emf    C:\Users\고운\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.MSO\B6576FBF.emf

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation 6.2.9200.17522 C:\Windows\SysWOW64\bcryptprimitives.dll

C_1252.NLS    C:\Windows\System32\C_1252.NLS

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\cfgmgr32.dll

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation 2001.12.10130.16384 C:\Windows\SysWOW64\clbcatq.dll

combase.dll Windows용 Microsoft COM Microsoft Corporation 6.2.9200.16420 C:\Windows\SysWOW64\combase.dll

comctl32.dll User Experience Controls Library Microsoft Corporation 6.10.9200.17359 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc\comctl32.dll

comctl32.dll User Experience Controls Library Microsoft Corporation 5.82.9200.17359 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9200.17359_none_bf105a8645f47e85\comctl32.dll

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\comdlg32.dll

cryptbase.dll Base cryptographic API DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\cryptsp.dll

cscapi.dll Offline Files Win32 API Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\cscapi.dll

cversions.2.db    C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

cversions.2.db    C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

dciman32.dll DCI Manager Microsoft Corporation 6.2.9200.16453 C:\Windows\SysWOW64\dciman32.dll

ddraw.dll Microsoft DirectDraw Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\ddraw.dll

devobj.dll Device Information Set DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\devobj.dll

dui70.dll Windows DirectUI 엔진 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\dui70.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\dwmapi.dll

EXCEL.EXE Microsoft Office Excel Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE

EXCEL.EXE Microsoft Office Excel Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE

FM20.DLL Microsoft® Forms DLL Microsoft Corporation 12.0.4518.1014 C:\Windows\SysWOW64\FM20.DLL

FM20.DLL Microsoft® Forms DLL Microsoft Corporation 12.0.4518.1014 C:\Windows\SysWOW64\FM20.DLL

FM20.DLL Microsoft® Forms DLL Microsoft Corporation 12.0.4518.1014 C:\Windows\SysWOW64\FM20.DLL

FM20KOR.DLL Microsoft(R) Forms International DLL Microsoft Corporation 12.0.4518.1014 C:\Windows\SysWOW64\FM20KOR.DLL

gdi32.dll GDI Client DLL Microsoft Corporation 6.2.9200.17592 C:\Windows\SysWOW64\gdi32.dll

iertutil.dll Internet Explorer용 런타임 유틸리티 Microsoft Corporation 10.0.9200.17606 C:\Windows\SysWOW64\iertutil.dll

IMETIP.DLL Microsoft IME 2012 Microsoft Corporation 15.0.9200.16420 C:\Windows\SysWOW64\IME\SHARED\IMETIP.DLL

IMJKAPI.DLL Microsoft IME 2012 Microsoft Corporation 15.0.9200.16384 C:\Windows\SysWOW64\IME\SHARED\IMJKAPI.DLL

imkrapi.dll Microsoft IME 2012 Microsoft Corporation 15.0.9200.16384 C:\Windows\SysWOW64\IME\IMEKR\imkrapi.dll

imkrtip.dll Microsoft IME 2012 Microsoft Corporation 15.0.9200.16384 C:\Windows\SysWOW64\IME\IMEKR\imkrtip.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\imm32.dll

kernel32.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation 6.2.9200.16815 C:\Windows\SysWOW64\kernel32.dll

KernelBase.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation 6.2.9200.17366 C:\Windows\SysWOW64\KernelBase.dll

KernelBase.dll.mui Windows NT 기반 API 클라이언트 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\ko-KR\KernelBase.dll.mui

linkinfo.dll Windows Volume Tracking Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\linkinfo.dll

locale.nls    C:\Windows\System32\locale.nls

malgun.ttf    C:\Windows\Fonts\malgun.ttf

mpr.dll 다중 공급자 라우터 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\mpr.dll

msacm32.dll Microsoft ACM 오디오 필터 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\msacm32.dll

mscms.dll Microsoft 색 일치 시스템 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\mscms.dll

mscoree.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation 4.0.41209.0 C:\Windows\SysWOW64\mscoree.dll

mscoreei.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation 4.0.30319.34209 C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

msctf.dll MSCTF Server DLL Microsoft Corporation 6.2.9200.17243 C:\Windows\SysWOW64\msctf.dll

msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\ko-KR\msctf.dll.mui

MSForms.exd    C:\Users\고운\AppData\Local\Temp\Excel8.0\MSForms.exd

msi.dll Windows Installer Microsoft Corporation 5.0.9200.17412 C:\Windows\SysWOW64\msi.dll

msimtf.dll 액티브 IMM 서버 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\msimtf.dll

MSO.DLL 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSO.DLL

MSO.DLL 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSO.DLL

MSOINTL.DLL 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\1042\MSOINTL.DLL

MSORES.DLL 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSORES.DLL

MSOSTYLE.DLL Microsoft Office IME Shared property library. Microsoft Corporation 12.0.4518.0 C:\Program Files (x86)\Microsoft Office\Office12\MSOSTYLE.DLL

MSPTLS.DLL 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\MSPTLS.DLL

msvcr80.dll Microsoft® C Runtime Library Microsoft Corporation 8.0.50727.6910 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6910_none_d089c358442de345\msvcr80.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.9200.16384 C:\Windows\SysWOW64\msvcrt.dll

msxml5.dll MSXML 5.0 Microsoft Corporation 5.20.1072.0 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE11\msxml5.dll

msxml5r.dll XML Resources Microsoft Corporation 5.20.1072.0 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE11\1042\msxml5r.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\nsi.dll

ntdll.dll NT 계층 DLL Microsoft Corporation 6.2.9200.17581 C:\Windows\SysWOW64\ntdll.dll

ntdll.dll NT 계층 DLL Microsoft Corporation 6.2.9200.17581 C:\Windows\System32\ntdll.dll

ntmarta.dll Windows NT MARTA 공급자 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\ntmarta.dll

ntshrui.dll 공유용 셸 확장 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\ntshrui.dll

OART.DLL Microsoft OfficeArt Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Microsoft Office\Office12\OART.DLL

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\Cultures\OFFICE.ODF

OGL.DLL Office Graphics Library Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\OGL.DLL

ole32.dll Windows용 Microsoft OLE Microsoft Corporation 6.2.9200.17414 C:\Windows\SysWOW64\ole32.dll

oleacc.dll Active Accessibility Core Component Microsoft Corporation 7.2.9200.16384 C:\Windows\SysWOW64\oleacc.dll

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 7.2.9200.16384 C:\Windows\SysWOW64\oleaccrc.dll

oleaut32.dll  Microsoft Corporation 6.2.9200.17155 C:\Windows\SysWOW64\oleaut32.dll

profapi.dll User Profile Basic API Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\profapi.dll

propsys.dll Microsoft 속성 시스템 Microsoft Corporation 7.0.9200.16420 C:\Windows\SysWOW64\propsys.dll

propsys.dll.mui Microsoft 속성 시스템 Microsoft Corporation 7.0.9200.16384 C:\Windows\System32\ko-KR\propsys.dll.mui

RICHED20.DLL RichEdit Version 6.0 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\RICHED20.DLL

rpcrt4.dll 원격 프로시저 호출 런타임 Microsoft Corporation 6.2.9200.17422 C:\Windows\SysWOW64\rpcrt4.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\rsaenh.dll

samcli.dll Security Accounts Manager Client DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\samcli.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\sechost.dll

secur32.dll Security Support Provider Interface Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\secur32.dll

setupapi.dll Windows 설치 API Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\setupapi.dll

setupapi.dll.mui Windows 설치 API Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\ko-KR\setupapi.dll.mui

SHCore.dll SHCORE Microsoft Corporation 6.2.9200.17581 C:\Windows\SysWOW64\SHCore.dll

shdocvw.dll 셸 문서 개체 및 컨트롤 라이브러리 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\shdocvw.dll

shell32.dll Windows 셸 공용 Dll Microsoft Corporation 6.2.9200.17464 C:\Windows\SysWOW64\shell32.dll

shlwapi.dll 셸 표준 이하 유틸리티 라이브러리 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\shlwapi.dll

SortDefault.nls    C:\Windows\Globalization\Sorting\SortDefault.nls

srvcli.dll Server Service Client DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\srvcli.dll

sspicli.dll Security Support Provider Interface Microsoft Corporation 6.2.9200.16864 C:\Windows\SysWOW64\sspicli.dll

StaticCache.dat    C:\Windows\Fonts\StaticCache.dat

stdole2.tlb  Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\stdole2.tlb

sxs.dll 퓨전 2.5 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\sxs.dll

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 10.0.9200.17606 C:\Windows\SysWOW64\urlmon.dll

user32.dll 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation 6.2.9200.17568 C:\Windows\SysWOW64\user32.dll

user32.dll.mui 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\ko-KR\user32.dll.mui

userenv.dll Userenv Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\userenv.dll

uxtheme.dll Microsoft UxTheme 라이브러리 Microsoft Corporation 6.2.9200.17568 C:\Windows\SysWOW64\uxtheme.dll

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation 6.5.10.20 C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA6\VBE6.DLL

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation 6.5.10.20 C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA6\VBE6.DLL

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation 6.5.10.20 C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA6\VBE6.DLL

VBE6EXT.OLB Microsoft Visual Basic for Applications Extensibility Microsoft Corporation 6.5.10.20 C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA6\VBE6EXT.OLB

VBE6INTL.DLL Visual Basic Environment International Resources Microsoft Corporation 6.5.10.19 C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA6\1042\VBE6INTL.DLL

version.dll Version Checking and File Installation Libraries Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\version.dll

WinCRT.dll WinMove DLL  0.0.0.1 C:\Program Files (x86)\Samsung\Settings\CmdServer\WinCRT.dll

wininet.dll Win32용 인터넷 확장 Microsoft Corporation 10.0.9200.17606 C:\Windows\SysWOW64\wininet.dll

winmm.dll MCI API DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\winmm.dll

winmmbase.dll Base Multimedia Extension API DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\winmmbase.dll

winspool.drv Windows 스플러 드라이버 Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\winspool.drv

winsta.dll Winstation Library Microsoft Corporation 6.2.9200.17048 C:\Windows\SysWOW64\winsta.dll

wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\wow64.dll

wow64cpu.dll AMD64 Wow64 CPU  Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\wow64cpu.dll

wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.2.9200.16384 C:\Windows\System32\wow64win.dll

ws2_32.dll Windows 소켓 2.0 32비트 DLL Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\ws2_32.dll

wtsapi32.dll Windows Remote Desktop Session Host Server SDK APIs Microsoft Corporation 6.2.9200.16384 C:\Windows\SysWOW64\wtsapi32.dll

XLINTL32.DLL 2007 Microsoft Office 구성 요소 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Microsoft Office\Office12\1042\XLINTL32.DLL

XLLEX.DLL 2007 Microsoft Office 구성 요소 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Microsoft Office\Office12\1042\XLLEX.DLL

xlsrvintl.dll 2007 Microsoft Office 구성 요소 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\1042\xlsrvintl.dll

xlsrvintl.dll 2007 Microsoft Office 구성 요소 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\1042\xlsrvintl.dll

xlsrvintl.dll 2007 Microsoft Office component Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\1033\xlsrvintl.dll

xlsrvintl.dll 2007 Microsoft Office 구성 요소 Microsoft Corporation 12.0.4518.1014 C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\1042\xlsrvintl.dll

아래 파일/프로그램들을 제거한 후 문제 증상을 확인해 주시기 바랍니다.

MSForms.exd    C:\Users\고운\AppData\Local\Temp\Excel8.0\MSForms.exd

WinCRT.dll WinMove DLL  0.0.0.1 C:\Program Files (x86)\Samsung\Settings\CmdServer\WinCRT.dll