휴대폰과 연결 앱에서 설치를 완료할수 없다고만 합니다

Hello,

Here are some ideas and thoughts that I would like to share and discuss with you.

Recommended Fixes:

1. Make sure time, region, and language match on both devices

• On both Windows and your phone, ensure:

	○ Region: Same country (e.g., South Korea)

	○ Language: Same preferred language

	○ Time: Correct and synced (use “Set time automatically”)

2. Sign out and back into your Microsoft/Samsung accounts

• On Windows:

	○ Go to **Settings** > **Accounts** → Sign out and sign back into your Microsoft account

• On your phone (in the “Link to Windows” or related app):

	○ Sign out and back into the same account as used on your PC

3. Reset the Phone Link app (or Link to Windows app) on Windows

1. Go to Settings > Apps > Installed apps

2. Find “Phone Link” (or “Link to Windows”)

3. Click on it → Advanced Options → Press Terminate, then Reset

4. Check required background services in Windows

Press Win + R, type services.msc, press Enter. Ensure the following services are running:

• `Device Association Service`

• `Device Install Service`

• `Bluetooth Support Service` (if connecting via Bluetooth)

• `Connected Devices Platform Service`

Right-click each → Start (if not running)

Right-click → Properties → Set Startup type to Automatic

Regards,

Allison