MicrosoftEdgeのIEﾓｰﾄﾞでWEBアプリからPDFを開くと途中で落ちてしまう

Question

MicrosoftEdgeのIEﾓｰﾄﾞでWEBアプリからPDFを開くと途中で落ちてしまう

坂本久 0

MicrosoftEdgeのIEﾓｰﾄﾞでWEBアプリからPDFを開くと途中で落ちてしまう。

Adobe acrobatを利用

・通常のPDFは普通に開く

・Win10やWin11でも再設定やAdobe完全削除と再ｲﾝｽﾄｰﾙで改善はされていた

・Win11の最新PCで発生　複数台

・MicrosoftEdgeのIEﾓｰﾄﾞのみこのような現象となる。

・firefoxは問題ない

・WEBアプリケーションを利用している

・PDFをブラウザで開く、PDF単体で開く、どちらも同じ現象

・MicrosoftEdgeの設定から常にPDFをダウンロードのオンまたはオフでも改善されない

・Adobeの環境設定からサンドボックスによる保護

　起動時に保護モードを有効にするのチェックを外す

・拡張セキュリティ

　拡張セキュリティを有効にするのチェックを外す

・別のPDFを開いた状態でアプリからWEBアプリのPDFを開こうとしたら

　エラーレポートが出てきた

坂本久 0 評価のポイント

2026-02-05T02:53:31.3333333+00:00

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Acrobat Reader" applicationVersion="25.001.21151" build="0" source="Windows-Client" crashType="n/a">

<time year="2026" month="2" day="4" hour="10" minute="26" second="10" timeoffset="540" timezone="æ ±äº¬ (æ¨™æº–æ™‚)" crsessionduration="16"/>

<user guid="95bc5485-737e-4eea-8a76-9f684c818a32"/>

<system platform="Windows 11 Pro" osversion="11.0" osbuild="26200" applicationlanguage="ja-jp" userlanguage="ja-JP" oslanguage="ja-JP" ram="16070" machine="Intel(R) Core(TM) i7-14700" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="28" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20250916000000.000000-000" driverVersion="32.0.101.7077" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_A780&SUBSYS_0D1C1028&REV_04\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF04965896">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF04965896" symbolname="wcscmp"/>

<stackStatement index="1" address="0x00007FFEAFB68876" symbolname="CTInit"/>

<stackStatement index="2" address="0x00007FFEAFB61945" symbolname="CTInit"/>

<stackStatement index="3" address="0x00007FFEAFB60FF6" symbolname="CTInit"/>

<stackStatement index="4" address="0x00007FFEAFB611BE" symbolname="CTInit"/>

<stackStatement index="5" address="0x00007FFEAFB5F04D" symbolname="CTInit"/>

<stackStatement index="6" address="0x00007FFEAFB5ED27" symbolname="CTInit"/>

<stackStatement index="7" address="0x00000000732D6A6C" symbolname="DllCanUnloadNow"/>

<stackStatement index="8" address="0x0000000073AEF070" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="9" address="0x0000000073C2F90E" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="10" address="0x0000000073AE9335" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="11" address="0x0000000073AE5F69" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="12" address="0x0000000073AE7BA3" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="13" address="0x00000000732D4ED2" symbolname="DllCanUnloadNow"/>

<stackStatement index="14" address="0x00000000732D33CE" symbolname="DllCanUnloadNow"/>

<stackStatement index="15" address="0x00000000732D29C7" symbolname="DllCanUnloadNow"/>

<stackStatement index="16" address="0x00000000732D1EA0" symbolname="DllCanUnloadNow"/>

<stackStatement index="17" address="0x00000000732D1CC8" symbolname="DllCanUnloadNow"/>

<stackStatement index="18" address="0x00000000732CF977" symbolname="DllCanUnloadNow"/>

<stackStatement index="19" address="0x00000000730FC1B9" symbolname="DllCanUnloadNow"/>

<stackStatement index="20" address="0x00000000732C922D" symbolname="DllCanUnloadNow"/>

<stackStatement index="21" address="0x00000000732C9163" symbolname="DllCanUnloadNow"/>

<stackStatement index="22" address="0x00000000732C9016" symbolname="DllCanUnloadNow"/>

<stackStatement index="23" address="0x00000000732C8C68" symbolname="DllCanUnloadNow"/>

<stackStatement index="24" address="0x00007FFF0682E8D7" symbolname="BaseThreadInitThunk"/>

<stackStatement index="25" address="0x00007FFF0802C40C" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000000000001C"/>

<register name="RBX" value="0x000000580D5FE301"/>

<register name="RCX" value="0x000000000000004E"/>

<register name="RDX" value="0x000000580D5FE3E4"/>

<register name="RSI" value="0x0000000000015450"/>

<register name="RDI" value="0x000000000000016B"/>

<register name="RSP" value="0x000000580D5FDE98"/>

<register name="RBP" value="0x000000580D5FE340"/>

<register name="RIP" value="0x00007FFF04965896"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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<binaryImage start="0x00007FFEF2B40000" end="0x00007FFEF2B69000" path="srvcli.dll" version="6.2.26100.1150"/>

<binaryImage start="0x00007FFEE1620000" end="0x00007FFEE1640000" path="ondemandconnroutehelper.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFEADDA0000" end="0x00007FFEAE068000" path="adobe\LogSession.dll" version="8.8.0.7"/>

<binaryImage start="0x00007FFEF33C0000" end="0x00007FFEF35A0000" path="urlmon.dll" version="11.0.26100.7705"/>

<binaryImage start="0x00007FFEADBD0000" end="0x00007FFEADD9F000" path="adobe\AcroDunamis.dll" version="25.1.20630.0"/>

<binaryImage start="0x00007FFEF8A30000" end="0x00007FFEF8A78000" path="windows.staterepositoryclient.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFED5E80000" end="0x00007FFED5EB2000" path="cldapi.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFED5BB0000" end="0x00007FFED5BC7000" path="virtdisk.dll" version="6.2.26100.5074"/>

<binaryImage start="0x00007FFF03E30000" end="0x00007FFF03E99000" path="wldp.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFED5B80000" end="0x00007FFED5B9E000" path="smartscreenps.dll" version="6.2.26100.7309"/>

<binaryImage start="0x00007FFED5180000" end="0x00007FFED5208000" path="shdocvw.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFED3E70000" end="0x00007FFED3E89000" path="pcacli.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFEF3390000" end="0x00007FFEF33B1000" path="mpr.dll" version="6.2.26100.7019"/>

<binaryImage start="0x00007FFED3DA0000" end="0x00007FFED3DAA000" path="sfc_os.dll" version="6.2.26100.1"/>

<binaryImage start="0x00007FFF044E0000" end="0x00007FFF045DB000" path="ServicingCommon.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00007FFF06A70000" end="0x00007FFF06EF9000" path="setupapi.dll" version="6.2.26100.7705"/>

<binaryImage start="0x00000000505F0000" end="0x00000000519C7000" path="adobe\AcroForm.api" version="25.1.21151.0"/>

<binaryImage start="0x0000000050540000" end="0x00000000505E7000" path="adobe\AXSLE.dll" version="6.0.0.52225"/>

<binaryImage start="0x00007FFEAD620000" end="0x00007FFEAD7C3000" path="adobe\DigSig.api" version="25.1.21151.0"/>

<binaryImage start="0x0000000072230000" end="0x0000000072DFF000" path="adobe\PPKLite.api" version="25.1.21151.0"/>

<binaryImage start="0x00007FFEE9920000" end="0x00007FFEE992A000" path="wsock32.dll" version="6.2.26100.1"/>

<binaryImage start="0x00007FFE6F730000" end="0x00007FFE6FB0C000" path="adobe\EScript.api" version="25.1.21111.0"/>

<binaryImage start="0x00007FFF067E0000" end="0x00007FFF067E8000" path="psapi.dll" version="6.2.26100.1"/>

<binaryImage start="0x00007FFEFC320000" end="0x00007FFEFC355000" path="winmm.dll" version="6.2.26100.7309"/>

</binaryImageSet>

<dumpType>

Full

</dumpType>

<hbLogSessionDllStatus>

</hbLogSessionDllStatus>

</crash>

<sessionId>

00000000-0000-0000-0000-000000000000

</sessionId>

<dunamisConfigGuid>

6d9d9777-7ded-4768-8191-9a707d72b009

</dunamisConfigGuid>

</crashreport>

<モデレーター注>
この投稿は、スパムフィルターの誤判定により削除されていましたが投稿を復元させて頂きました。
Hebikuzure aka Murachi Akira 335.3K 評価のポイント MVP ボランティアモデレーター

2026-02-05T06:56:29.6266667+00:00

確認ですが、Adobe Reader や Adobe Acrobat などの Adobe 製 PDF 製品がインストールされている環境でしょうか？

その場合、Adobe 製品をアンインストールすると現象はどう変わりますか？
Makapu 92,380 評価のポイントボランティアモデレーター

2026-02-07T13:39:45.86+00:00

こんにちは。

Adobe の[メニュー] > [新しい Acrobat Reader を無効にする]とどうなりますか？

お客様の回答

Hebikuzure aka Murachi Akira 335.3K 評価のポイント MVP ボランティアモデレーター

2026-02-05T06:56:29.6266667+00:00

確認ですが、Adobe Reader や Adobe Acrobat などの Adobe 製 PDF 製品がインストールされている環境でしょうか？

その場合、Adobe 製品をアンインストールすると現象はどう変わりますか？
Makapu 92,380 評価のポイントボランティアモデレーター

2026-02-07T13:39:45.86+00:00

こんにちは。

Adobe の[メニュー] > [新しい Acrobat Reader を無効にする]とどうなりますか？