Mac book Airに2024年度MicrosoftOffice永久版をダウンロードしたが、起動できなかった

美加 島津 0 評価のポイント
2026-01-02T09:18:09.7833333+00:00

Translated Report (Full Report Below)

Process: Microsoft Word [1233]

Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Identifier: com.microsoft.Word

Version: 16.104 (16.104.25121423)

App Item ID: 462054704

App External ID: 880500124

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2026-01-02 18:14:46.8283 +0900

OS Version: macOS 15.5 (24F74)

Report Version: 12

Anonymous UUID: 9B3CDDCE-3CE1-C454-AB65-17C522798129

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Dyld Error Message:

1

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing

Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc

Referenced from: <DD5E74B8-4E7E-3DD3-96E5-8FC9B650B40E> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft Word.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

(terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000006   x1: 0x0000000000000004   x2: 0x000000016ce2c480   x3: 0x00000000000000e8

x4: 0x000000016ce2c080   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000

x8: 0x0000000000000020   x9: 0xb8060b05243000a7  x10: 0x0000000000043370  x11: 0xffffffffffff8900
   x12: 0x0000000203f41470  x13: 0x000000000001df90  x14: 0x0000000000000002  x15: 0x0000000000000039

   x16: 0x0000000000000209  x17: 0xcadd00016ce2bd58  x18: 0x0000000000000000  x19: 0x0000000000000000

   x20: 0x000000016ce2c080  x21: 0x00000000000000e8  x22: 0x000000016ce2c480  x23: 0x0000000000000004

   x24: 0x0000000000000006  x25: 0x00000000000021b8  x26: 0x0000000203f49fb0  x27: 0x0000000000000000

   x28: 0x000000016ce2ef60   fp: 0x000000016ce2c050   lr: 0x0000000195d8c648

sp: 0x000000016ce2c010 pc: 0x0000000195d7a620 cpsr: 0x80001000


Binary Images:

0x102fd0000 - 0x106333fff com.microsoft.Word (16.104) <dd5e74b8-4e7e-3dd3-96e5-8fc9b650b40e> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

0x195d04000 - 0x195d9f4cf dyld (*) <9cf0401a-a938-389e-a77d-9e9608076ccf> /usr/lib/dyld

       0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

task_for_pid: 0

thread_create: 0

thread_set_state: 0

task_for_pid: 0

thread_create: 0

thread_set_state: 0


ReadOnly portion of Libraries: Total=669.9M resident=0K(0%) swapped_out_or_unallocated=669.9M(100%)

Writable regions: Total=10.2M written=385K(4%) resident=385K(4%) swapped_out=0K(0%) unallocated=9.8M(96%)


                        VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 

===========                     =======  ======= 

STACK GUARD                       56.0M        1 

Stack                             8176K        1 

VM_ALLOCATE                         16K        1 

VM_ALLOCATE (reserved)             976K       20         reserved VM address space (unallocated)

__DATA                            2347K        3 

__DATA_CONST                      4702K        2 

__DATA_DIRTY                         7K        1 

__LINKEDIT                       617.9M        2 

__TEXT                            52.0M        2 

__TPRO_CONST                       128K        1 

mapped file                      185.9M      183 

page table in kernel               385K        1 

===========                     =======  ======= 

TOTAL                            928.2M      218 

TOTAL, minus reserved VM space   927.2M      218 

-----------

Full Report

-----------

{"app_name":"Microsoft Word","timestamp":"2026-01-02 18:14:46.00 +0900","app_version":"16.104","slice_uuid":"dd5e74b8-4e7e-3dd3-96e5-8fc9b650b40e","adam_id":"462054704","build_version":"16.104.25121423","bundleID":"com.microsoft.Word","platform":1,"share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.5 (24F74)","roots_installed":0,"incident_id":"18875C92-E734-4FF6-8FAC-C39294F13233","name":"Microsoft Word"}

{

  "uptime" : 1200,

  "procRole" : "Default",

  "version" : 2,

  "userID" : 501,

  "deployVersion" : 210,

  "modelCode" : "MacBookAir10,1",

  "coalitionID" : 1175,

  "osVersion" : {

"train" : "macOS 15.5",

"build" : "24F74",

"releaseType" : "User"


  "captureTime" : "2026-01-02 18:14:46.8283 +0900",

  "codeSigningMonitor" : 1,

  "incident" : "18875C92-E734-4FF6-8FAC-C39294F13233",

  "pid" : 1233,

  "translated" : false,

  "cpuType" : "ARM-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2026-01-02 18:14:46.4907 +0900",

  "procStartAbsTime" : 28909067419,

  "procExitAbsTime" : 28917159512,

  "procName" : "Microsoft Word",

  "procPath" : "\/Applications\/Microsoft Word.app\/Contents\/MacOS\/Microsoft Word",

  "bundleInfo" : {"CFBundleShortVersionString":"16.104","CFBundleVersion":"16.104.25121423","CFBundleIdentifier":"com.microsoft.Word"},

  "storeInfo" : {"storeCohortMetadata":"10|date=1767339000000&sf=143462&app=com.apple.AppStore&pgtp=Search&pgid=osx&prpg=Genre_25209&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=9","itemID":"462054704","deviceIdentifierForVendor":"F37CEFA6-2A03-554B-9F81-4513D784F0EB","thirdParty":true,"softwareVersionExternalIdentifier":"880500124"},

  "parentProc" : "launchd",

  "parentPid" : 1,

  "coalitionName" : "com.microsoft.Word",

  "crashReporterKey" : "9B3CDDCE-3CE1-C454-AB65-17C522798129",

  "lowPowerMode" : 1,

  "appleIntelligenceStatus" : {"reasons":["siriAssetIsNotReady","assetIsNotReady","notOptedIn"],"state":"unavailable"},

  "codeSigningID" : "com.microsoft.Word",

  "codeSigningTeamID" : "UBF8T346G9",

  "codeSigningFlags" : 570512129,

  "codeSigningValidationCategory" : 4,

  "codeSigningTrustLevel" : 4294967295,

  "codeSigningAuxiliaryInfo" : 0,

  "instructionByteStream" : {"beforePC":"eAAAALwAAAAoAQAAcAAAAAABAABoAAAAGAEAADgBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkc0x\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},

  "bootSessionUUID" : "EA979BC5-00E2-4D8A-9564-9C0DF92FFAF5",

  "fatalDyldError" : 1,

  "sip" : "enabled",

  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

  "termination" : {"code":4,"flags":518,"namespace":"DYLD","indicator":"Symbol missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc","Referenced from: <DD5E74B8-4E7E-3DD3-96E5-8FC9B650B40E> \/Applications\/Microsoft Word.app\/Contents\/MacOS\/Microsoft Word","Expected in:     <3855D3A6-622C-3318-9174-B3727D47580A> \/Applications\/Microsoft Word.app\/Contents\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI"]},

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 0,

  "threads" : [{"triggered":true,"id":28109,"threadState":{"x":[{"value":6},{"value":4},{"value":6121768064},{"value":232},{"value":6121767040},{"value":0},{"value":0},{"value":0},{"value":32},{"value":13260298269548871847},{"value":275312},{"value":18446744073709521152},{"value":8656262256,"symbolLocation":21376,"symbol":"lsl::sPoolBytes"},{"value":122768},{"value":2},{"value":57},{"value":521},{"value":14617839971636264280},{"value":0},{"value":0},{"value":6121767040},{"value":232},{"value":6121768064},{"value":4},{"value":6},{"value":8632},{"value":8656297904,"symbolLocation":57024,"symbol":"lsl::sPoolBytes"},{"value":0},{"value":6121779040}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6808979016},"cpsr":{"value":2147487744},"fp":{"value":6121766992},"sp":{"value":6121766928},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6808905248,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":484896,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":558664,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":558716,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":48188,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":312,"imageIndex":1},{"imageOffset":32984,"symbol":"dyld4::prepare(dyld4::APIs&, mach_o::Header const*)","symbolLocation":3820,"imageIndex":1},{"imageOffset":29144,"symbol":"dyld4::start(dyld4::KernelArgs*, void*, void*)::$_0::operator()() const","symbolLocation":236,"imageIndex":1},{"imageOffset":27468,"symbol":"start","symbolLocation":6000,"imageIndex":1}]}],

  "usedImages" : [

  {

"source" : "P",

"arch" : "arm64",

"base" : 4345102336,

"CFBundleShortVersionString" : "16.104",

"CFBundleIdentifier" : "com.microsoft.Word",

"size" : 53886976,

"uuid" : "dd5e74b8-4e7e-3dd3-96e5-8fc9b650b40e",

"path" : "/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word",

"name" : "Microsoft Word",

"CFBundleVersion" : "16.104.25121423"


  {

"source" : "P",

"arch" : "arm64e",

"base" : 6808420352,

"size" : 636112,

"uuid" : "9cf0401a-a938-389e-a77d-9e9608076ccf",

"path" : "/usr/lib/dyld",

"name" : "dyld"


  {

"size" : 0,

"source" : "A",

"base" : 0,

"uuid" : "00000000-0000-0000-0000-000000000000"


],

  "sharedCache" : {

  "base" : 6807584768,

  "size" : 5047205888,

  "uuid" : "d7397d7f-8df9-3920-81a7-c0a144be9c51"

},

  "vmSummary" : "ReadOnly portion of Libraries: Total=669.9M resident=0K(0%) swapped_out_or_unallocated=669.9M(100%)\nWritable regions: Total=10.2M written=385K(4%) resident=385K(4%) swapped_out=0K(0%) unallocated=9.8M(96%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \nVM_ALLOCATE (reserved)             976K       20         reserved VM address space (unallocated)\n__DATA                            2347K        3 \n__DATA_CONST                      4702K        2 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       617.9M        2 \n__TEXT                            52.0M        2 \n__TPRO_CONST                       128K        1 \nmapped file                      185.9M      183 \npage table in kernel               385K        1 \n===========                     =======  ======= \nTOTAL                            928.2M      218 \nTOTAL, minus reserved VM space   927.2M      218 \n",

  "legacyInfo" : {

  "threadTriggered" : {

  }

},

  "logWritingSignature" : "02150c2c806c46bc07792655651c93fa573eea3b",

  "trialInfo" : {

  "rollouts" : [

{

"rolloutId" : "645197bf528fbf3c3af54105",

"factorPackIds" : {

"SIRI_VALUE_INFERENCE_PERVASIVE_ENTITY_RESOLUTION" : "663e65b4a1526e1ca0e288a1"
  },

  "deploymentId" : 240000002

},

{

  "rolloutId" : "642da32dea3b2418c750f848",

  "factorPackIds" : {

"VISUAL_INTELLIGENCE_VICTORIA" : "66d8b2f77cd4b62688efd2cf"


  "deploymentId" : 240000004

}
```  ],

  "experiments" : [

  ]

}

}

Model: MacBookAir10,1, BootROM 11881.121.1, proc 8:4:4 processors, 8 GB, SMC 

Graphics: Apple M1, Apple M1, Built-In

Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online

Memory Module: LPDDR4, Hynix

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Dec  7 2024 04:41:25 version 18.90.5.0.7.8.177 FWID 01-02f4dc53

IO80211_driverkit-1475.39 "IO80211_driverkit-1475.39" Apr 18 2025 20:10:40

AirPort: 

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

USB Device: USB31Bus

Thunderbolt Bus: MacBook Air, Apple Inc.

Thunderbolt Bus: MacBook Air, Apple Inc.

<モデレーター注>
この質問スレッドは、スパムフィルターの誤判定により削除されていましたがスレッドを復元させて頂きました。

タグを「Microsoft 365 と Office | Access | Other | Other」から質問内容に合った「Microsoft 365 と Office | Word | 家庭向け | MacOS 」に変更しました。

Microsoft 365 と Office | Word | 家庭向け | MacOS
0 件のコメント

1 件の回答

並べ替え方法: 最も役に立つ
最も役に立つ 新しい順 古い順
  1. KazushigeSakai 13,790 評価のポイント ボランティア モデレーター
    2026-01-02T10:19:15.1966667+00:00

    FYI: Mac(sequoia15.5)でOffice2024をインストール後、WordやExcelを起動すると「予期しない理由で終了しました」となる - Microsoft Q&A

    と同じでしょう。

    macOS Sequoia 15.5であれば、CocoaUI.Frameworkに非互換があります。macOSのアップグレードを試すなど対応が必要ですが、あなたはそれを調査することが無理そうですね。

    Microsoftサポートに調査を依頼してください。

    この回答は役に立ちましたか?

    0 件のコメント

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