Mac(sequoia15.5)でOffice2024をインストール後、WordやExcelを起動すると「予期しない理由で終了しました」となる

Question

Mac(sequoia15.5)でOffice2024をインストール後、WordやExcelを起動すると「予期しない理由で終了しました」となる

Takahiro223 0

再起動したり、再インストールしても同じエラーで起動ができません。

ーー詳細エラーーー

Translated Report (Full Report Below)

Process: Microsoft PowerPoint [1275]

Path: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Identifier: com.microsoft.Powerpoint

Version: 16.104 (16.104.25121423)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2025-12-21 21:21:54.9924 +0900

OS Version: macOS 15.5 (24F74)

Report Version: 12

Anonymous UUID: 93B4B174-65C0-8142-9AF2-5B614CC469C4

Time Awake Since Boot: 200 seconds

System Integrity Protection: enabled

Dyld Error Message:

1

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing

Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc

Referenced from: <75581AB9-99E7-3227-B409-B8331E42BC0A> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

(terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000006   x1: 0x0000000000000004   x2: 0x000000016f76c490   x3: 0x00000000000000fa

x4: 0x000000016f76c090   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000

x8: 0x0000000000000020   x9: 0xb640936f74d8003d  x10: 0x000000000003ca80  x11: 0xffffffffffff9300
```   x12: 0x00000001fe6f1260  x13: 0x000000000000ff40  x14: 0x0000000000000002  x15: 0x0000000000000000

   x16: 0x0000000000000209  x17: 0xcadd00016f76bd68  x18: 0x0000000000000000  x19: 0x0000000000000000

   x20: 0x000000016f76c090  x21: 0x00000000000000fa  x22: 0x000000016f76c490  x23: 0x0000000000000004

   x24: 0x0000000000000006  x25: 0x0000000000002178  x26: 0x00000001fe6f9f30  x27: 0x0000000000000000

   x28: 0x000000016f76ef30   fp: 0x000000016f76c060   lr: 0x000000019053c648

```yaml
sp: 0x000000016f76c020   pc: 0x000000019052a620 cpsr: 0x80000000
```   far: 0x0000000000000000  esr: 0x56000080  Address size fault

Binary Images:

```yaml
   0x100690000 -        0x102f13fff com.microsoft.Powerpoint (16.104) <75581ab9-99e7-3227-b409-b8331e42bc0a> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

   0x1904b4000 -        0x19054f4cf dyld (*) <9cf0401a-a938-389e-a77d-9e9608076ccf> /usr/lib/dyld

           0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
```External Modification Summary:

  Calls made by other processes targeting this process:

```yaml
task_for_pid: 0

thread_create: 0

thread_set_state: 0
```  Calls made by this process:

```yaml
task_for_pid: 0

thread_create: 0

thread_set_state: 0
```  Calls made by all processes on this machine:

```yaml
task_for_pid: 0

thread_create: 0

thread_set_state: 0
```VM Region Summary:

ReadOnly portion of Libraries: Total=658.8M resident=0K(0%) swapped_out_or_unallocated=658.8M(100%)

Writable regions: Total=9952K written=352K(4%) resident=352K(4%) swapped_out=0K(0%) unallocated=9600K(96%)

```sql
                            VIRTUAL   REGION 
```REGION TYPE                        SIZE    COUNT (non-coalesced) 

===========                     =======  ======= 

STACK GUARD                       56.0M        1 

Stack                             8176K        1 

VM_ALLOCATE                         16K        1 

VM_ALLOCATE (reserved)             944K       19         reserved VM address space (unallocated)

__DATA                            1179K        3 

__DATA_CONST                      3598K        2 

__DATA_DIRTY                         7K        1 

__LINKEDIT                       617.7M        2 

__TEXT                            41.1M        2 

__TPRO_CONST                       128K        1 

mapped file                      174.4M      162 

page table in kernel               352K        1 

===========                     =======  ======= 

TOTAL                            903.3M      196 

TOTAL, minus reserved VM space   902.3M      196 

-----------

Full Report

-----------

{"app_name":"Microsoft PowerPoint","timestamp":"2025-12-21 21:21:55.00 +0900","app_version":"16.104","slice_uuid":"75581ab9-99e7-3227-b409-b8331e42bc0a","build_version":"16.104.25121423","platform":1,"bundleID":"com.microsoft.Powerpoint","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.5 (24F74)","roots_installed":0,"name":"Microsoft PowerPoint","incident_id":"8752853F-B327-402B-94C7-91597823455E"}

{

  "uptime" : 200,

  "procRole" : "Default",

  "version" : 2,

  "userID" : 501,

  "deployVersion" : 210,

  "modelCode" : "Mac16,12",

  "coalitionID" : 1102,

  "osVersion" : {

```ruby
"train" : "macOS 15.5",

"build" : "24F74",

"releaseType" : "User"
```  },

  "captureTime" : "2025-12-21 21:21:54.9924 +0900",

  "codeSigningMonitor" : 2,

  "incident" : "8752853F-B327-402B-94C7-91597823455E",

  "pid" : 1275,

  "translated" : false,

  "cpuType" : "ARM-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2025-12-21 21:21:54.9003 +0900",

  "procStartAbsTime" : 5015861340,

  "procExitAbsTime" : 5018061494,

  "procName" : "Microsoft PowerPoint",

  "procPath" : "\/Applications\/Microsoft PowerPoint.app\/Contents\/MacOS\/Microsoft PowerPoint",

  "bundleInfo" : {"CFBundleShortVersionString":"16.104","CFBundleVersion":"16.104.25121423","CFBundleIdentifier":"com.microsoft.Powerpoint"},

  "storeInfo" : {"deviceIdentifierForVendor":"593D9C51-C26D-56DE-B1B8-07185506F706","thirdParty":true},

  "parentProc" : "launchd",

  "parentPid" : 1,

  "coalitionName" : "com.microsoft.Powerpoint",

  "crashReporterKey" : "93B4B174-65C0-8142-9AF2-5B614CC469C4",

  "appleIntelligenceStatus" : {"state":"available"},

  "codeSigningID" : "com.microsoft.Powerpoint",

  "codeSigningTeamID" : "UBF8T346G9",

  "codeSigningFlags" : 570495745,

  "codeSigningValidationCategory" : 6,

  "codeSigningTrustLevel" : 4294967295,

  "codeSigningAuxiliaryInfo" : 0,

  "instructionByteStream" : {"beforePC":"eAAAALwAAAAoAQAAcAAAAAABAABoAAAAGAEAADgBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkc0x\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},

  "bootSessionUUID" : "4CCD0A38-803B-4B10-9356-3B48D82961FE",

  "fatalDyldError" : 1,

  "sip" : "enabled",

  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

  "termination" : {"code":4,"flags":518,"namespace":"DYLD","indicator":"Symbol missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc","Referenced from: <75581AB9-99E7-3227-B409-B8331E42BC0A> \/Applications\/Microsoft PowerPoint.app\/Contents\/MacOS\/Microsoft PowerPoint","Expected in:     <3855D3A6-622C-3318-9174-B3727D47580A> \/Applications\/Microsoft PowerPoint.app\/Contents\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI"]},

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 0,

  "threads" : [{"triggered":true,"id":15563,"threadState":{"x":[{"value":6},{"value":4},{"value":6165021840},{"value":250},{"value":6165020816},{"value":0},{"value":0},{"value":0},{"value":32},{"value":13132658620323332157},{"value":248448},{"value":18446744073709523712},{"value":8563659360,"symbolLocation":20848,"symbol":"lsl::sPoolBytes"},{"value":65344},{"value":2},{"value":0},{"value":521},{"value":14617839971679518056},{"value":0},{"value":0},{"value":6165020816},{"value":250},{"value":6165021840},{"value":4},{"value":6},{"value":8568},{"value":8563695408,"symbolLocation":56896,"symbol":"lsl::sPoolBytes"},{"value":0},{"value":6165032752}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6716376648},"cpsr":{"value":2147483648},"fp":{"value":6165020768},"sp":{"value":6165020704},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6716302880,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":484896,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":558664,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":558716,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":48188,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":312,"imageIndex":1},{"imageOffset":32984,"symbol":"dyld4::prepare(dyld4::APIs&, mach_o::Header const*)","symbolLocation":3820,"imageIndex":1},{"imageOffset":29144,"symbol":"dyld4::start(dyld4::KernelArgs*, void*, void*)::$_0::operator()() const","symbolLocation":236,"imageIndex":1},{"imageOffset":27468,"symbol":"start","symbolLocation":6000,"imageIndex":1}]}],

  "usedImages" : [

  {

```haskell
"source" : "P",

"arch" : "arm64",

"base" : 4301848576,

"CFBundleShortVersionString" : "16.104",

"CFBundleIdentifier" : "com.microsoft.Powerpoint",

"size" : 42483712,

"uuid" : "75581ab9-99e7-3227-b409-b8331e42bc0a",

"path" : "\/Applications\/Microsoft PowerPoint.app\/Contents\/MacOS\/Microsoft PowerPoint",

"name" : "Microsoft PowerPoint",

"CFBundleVersion" : "16.104.25121423"
```  },

  {

```haskell
"source" : "P",

"arch" : "arm64e",

"base" : 6715817984,

"size" : 636112,

"uuid" : "9cf0401a-a938-389e-a77d-9e9608076ccf",

"path" : "\/usr\/lib\/dyld",

"name" : "dyld"
```  },

  {

```haskell
"size" : 0,

"source" : "A",

"base" : 0,

"uuid" : "00000000-0000-0000-0000-000000000000"
```  }

],

  "sharedCache" : {

  "base" : 6714982400,

  "size" : 5047205888,

  "uuid" : "d7397d7f-8df9-3920-81a7-c0a144be9c51"

},

  "vmSummary" : "ReadOnly portion of Libraries: Total=658.8M resident=0K(0%) swapped_out_or_unallocated=658.8M(100%)\nWritable regions: Total=9952K written=352K(4%) resident=352K(4%) swapped_out=0K(0%) unallocated=9600K(96%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \nVM_ALLOCATE (reserved)             944K       19         reserved VM address space (unallocated)\n__DATA                            1179K        3 \n__DATA_CONST                      3598K        2 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       617.7M        2 \n__TEXT                            41.1M        2 \n__TPRO_CONST                       128K        1 \nmapped file                      174.4M      162 \npage table in kernel               352K        1 \n===========                     =======  ======= \nTOTAL                            903.3M      196 \nTOTAL, minus reserved VM space   902.3M      196 \n",

  "legacyInfo" : {

  "threadTriggered" : {

  }

},

  "logWritingSignature" : "311130b83b54a3fd3af8f6dd412c50341916d458",

  "trialInfo" : {

  "rollouts" : [

```scala
{

  "rolloutId" : "67d07cd6a7affa169ae21f45",

  "factorPackIds" : {

  },

  "deploymentId" : 240000002

},

{

  "rolloutId" : "64c025b28b7f0e739e4fbe58",

  "factorPackIds" : {

    "SIRI_UNDERSTANDING_CLASSIC_DEPRECATION" : "657ba0a39ec5da283662e9d2"

  },

  "deploymentId" : 240000044

}
```  ],

  "experiments" : [

  ]

}

}

Model: Mac16,12, BootROM 11881.121.1, proc 10:4:6 processors, 16 GB, SMC 

Graphics: Apple M4, Apple M4, Built-In

Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online

Memory Module: LPDDR5, Hynix

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Mar 22 2025 02:17:00 version 23.40.30.0.41.51.180 FWID 01-989cd4a9

IO80211_driverkit-1475.39 "IO80211_driverkit-1475.39" Apr 18 2025 20:10:40

AirPort: 

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

USB Device: USB31Bus

Thunderbolt Bus: MacBook Air, Apple Inc.

Thunderbolt Bus: MacBook Air, Apple Inc.
------------------------------------------------------------------

 

モデレータ注 : SPAM フィルターの誤検知で削除されていたものを復元しています。

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2 件の回答

お客様の回答

Answer 1

KazushigeSakai 13,790 ボランティアモデレーター

Office Home Edition 2019を新しいPC(Mac)でインストールしたがライセンス認証がされない

で解決しないから直ぐにOffice Home 2024 を購入インストールしたと云う事ですか？

click さんのアドバイスに1票です。

Crash reportによるとVersion: 16.104 (16.104.25121423)と最新のPowerPoint.appがコケているのでOSのバージョンも15.5のままで良いのかなど調査が必要でしょう。

KazushigeSakai 13,790 評価のポイントボランティアモデレーター

2025-12-22T09:25:14.67+00:00

PowerPoint が起動時に CocoaUI.framework 内の特定のシンボル（関数）を見つけられずに即クラッシュしています。macOS のダイナミックリンカ（dyld）が起動時に行う “依存ライブラリの整合性チェック” が失敗した典型例です。

SIP が有効な状態でクラッシュしているため、アプリ側のビルドや署名、または macOS 側の互換性の問題が濃厚です。

”terminated at launch; ignore backtrace”はdyld が起動直後に異常終了した場合にだけ出るメッセージで、 アプリコードが一行も実行されていないことを示します。これはクラッシュレポートとしてはかなりレアケースです。

macOS Sequoia 15.5 との互換性に問題がある可能性が高いです。15.7.3へのアップデートや、Tahoe 26.1へのアップグレードなどを試してみる必要があります。

保証はしません。まず、Officeの使用するライブラリが完全であることを確認してください。

Answer 2

click 66,515 MVP ボランティアモデレーター

一度以下のサイトを参照されて、いったんアプリをきれいに削除してから、再インストールしてみてはいかがでしょうか？

・Office for Mac のアンインストール

0 件のコメント