Ciao Andrea
Hai scritto nella community italiana e dovresti usare l'italiano.
Qui ci occupiamo solo di Windows.
Riferisciti a questa pagina:
https://support.xbox.com/it-IT/
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Hi everyone, I'm forwarding you an email that was sent to me by Microsoft support.
My account was hacked and from what I understand from the email, I lost it permanently.
However, there is the possibility of recovering at least the Xbox profile but I can't find the link to send the data and open a new case. Someone can help me?
Greetings
At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account and confirmed that unauthorized access occurred. To protect your information from any further unauthorized access, we have suspended the account.
Unfortunately, due to the unauthorized activity on the account, we are unable to restore access to the account with the information provided. While the account is secured, data and content associated with it are not accessible. We know this may be difficult news, and we are sorry for the disruption.
If you have an XBOX profile associated with this account, you may submit a new case with your Gamertag and XBOX network device ID so the information can be reviewed. If you provided these details previously, please double-check them and enter them exactly as they appear, since even a small difference will prevent a match. Please note that providing these details does not guarantee that the profile or its content can be recovered.
To find your XBOX Network Device ID:
Thank you for your understanding and patience during the investigation of your account.
Sincerely,
Microsoft Customer Support
Ciao Andrea
Hai scritto nella community italiana e dovresti usare l'italiano.
Qui ci occupiamo solo di Windows.
Riferisciti a questa pagina:
https://support.xbox.com/it-IT/