Xbox login recovery

Andrea 0 Punti di reputazione
2026-09-13T06:58:33.5933333+00:00

Hi everyone, I'm forwarding you an email that was sent to me by Microsoft support.

My account was hacked and from what I understand from the email, I lost it permanently.

However, there is the possibility of recovering at least the Xbox profile but I can't find the link to send the data and open a new case. Someone can help me?

Greetings

 

At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account and confirmed that unauthorized access occurred. To protect your information from any further unauthorized access, we have suspended the account.

Unfortunately, due to the unauthorized activity on the account, we are unable to restore access to the account with the information provided. While the account is secured, data and content associated with it are not accessible. We know this may be difficult news, and we are sorry for the disruption.

If you have an XBOX profile associated with this account, you may submit a new case with your Gamertag and XBOX network device ID so the information can be reviewed. If you provided these details previously, please double-check them and enter them exactly as they appear, since even a small difference will prevent a match. Please note that providing these details does not guarantee that the profile or its content can be recovered.

To find your XBOX Network Device ID:

  • On an XBOX Console, go to Settings > System > Console info and use the XBOX network device ID.
  • On a Windows PC, open the XBOX app and go to Settings. Click About, and use the XBOX network Device ID. If you are unable to access the XBOX app, on your PC, go to Settings > Privacy & Security > Diagnostics & feedback > View diagnostic data, then search for "xbl" and use the value labelled "did".

Thank you for your understanding and patience during the investigation of your account.

Sincerely,

Microsoft Customer Support

Windows per utenti privati | Altro | Accessibilità
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  1. Spigolo 136.2K Punti di reputazione Moderatore volontario
    2026-09-13T11:48:56.8+00:00

    Ciao Andrea

    Hai scritto nella community italiana e dovresti usare l'italiano.

    Qui ci occupiamo solo di Windows.
    Riferisciti a questa pagina:
    https://support.xbox.com/it-IT/

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