dopo pagato microsoft widows, il programma non mi fa acedere all'apertura di un documento di word.mi da questo:

roberto modoni 0 Punti di reputazione
2025-09-07T13:34:13.4133333+00:00

Translated Report (Full Report Below)-------------------------------------

Report Version: 12

Anonymous UUID: 995254E4-859E-CAE1-0661-5621B4A8FC47

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Dyld Error Message:

1

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing

Symbol not found: _MBUMediaLibCopyCFData

Referenced from: <BD8C8EAB-95FD-359A-BB16-1EFA938723D5> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft Word.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

(terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000006 x1: 0x0000000000000004 x2: 0x000000016ef944a0 x3: 0x00000000000000c4

x4: 0x000000016ef940a0 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000

x8: 0x0000000000000020 x9: 0x42c1c9a7003900e6 x10: 0x0000000000043370 x11: 0xffffffffffff8900

x12: 0x00000001fb7d1470 x13: 0x000000000001df90 x14: 0x0000000000000002 x15: 0x0000000000000039

x16: 0x0000000000000209 x17: 0xcadd00016ef93d78 x18: 0x0000000000000000 x19: 0x0000000000000000

x20: 0x000000016ef940a0 x21: 0x00000000000000c4 x22: 0x000000016ef944a0 x23: 0x0000000000000004

x24: 0x0000000000000006 x25: 0x0000000000002188 x26: 0x00000001fb7d9d50 x27: 0x0000000000000000

x28: 0x000000016ef96f50 fp: 0x000000016ef94070 lr: 0x000000018d798688

yaml

sp: 0x000000016ef94030 pc: 0x000000018d786660 cpsr: 0x80001000

far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:

ruby

0x100e68000 - 0x1038dbfff com.microsoft.Word (16.100.3) <bd8c8eab-95fd-359a-bb16-1efa938723d5> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

0x18d710000 - 0x18d7ab577 dyld (*) <3247e185-ced2-36ff-9e29-47a77c23e004> /usr/lib/dyld

       0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

Calls made by other processes targeting this process:

yaml

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

yaml

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

yaml

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=661.7M resident=0K(0%) swapped_out_or_unallocated=661.7M(100%)

Writable regions: Total=9.9M written=385K(4%) resident=385K(4%) swapped_out=0K(0%) unallocated=9728K(96%)

sql

                        VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 1

Stack 8176K 1

VM_ALLOCATE 16K 1

VM_ALLOCATE (reserved) 976K 20 reserved VM address space (unallocated)

__DATA 1803K 3

__DATA_CONST 4366K 2

__DATA_DIRTY 7K 1

__LINKEDIT 618.6M 2

__TEXT 43.1M 2

__TPRO_CONST 128K 1

mapped file 185.9M 183

page table in kernel 385K 1

=========== ======= =======

TOTAL 919.0M 218

TOTAL, minus reserved VM space 918.1M 218


Full Report


{"app_name":"Microsoft Word","timestamp":"2025-09-07 15:29:33.00 +0200","app_version":"16.100.3","slice_uuid":"bd8c8eab-95fd-359a-bb16-1efa938723d5","build_version":"16.100.25083017","platform":1,"bundleID":"com.microsoft.Word","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.6.1 (24G90)","roots_installed":0,"name":"Microsoft Word","incident_id":"28B66A67-BDCE-4E47-8420-578EC540905A"}

{

"uptime" : 1200,

"procRole" : "Background",

"version" : 2,

"userID" : 502,

"deployVersion" : 210,

"modelCode" : "iMac21,1",

"coalitionID" : 943,

"osVersion" : {

ruby

"train" : "macOS 15.6.1",

"build" : "24G90",

"releaseType" : "User"

},

"captureTime" : "2025-09-07 15:29:33.0385 +0200",

"codeSigningMonitor" : 1,

"incident" : "28B66A67-BDCE-4E47-8420-578EC540905A",

"pid" : 1585,

"translated" : false,

"cpuType" : "ARM-64",

"roots_installed" : 0,

"bug_type" : "309",

"procLaunch" : "2025-09-07 15:29:32.8054 +0200",

"procStartAbsTime" : 29440657228,

"procExitAbsTime" : 29446170651,

"procName" : "Microsoft Word",

"procPath" : "/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word",

"bundleInfo" : {"CFBundleShortVersionString":"16.100.3","CFBundleVersion":"16.100.25083017","CFBundleIdentifier":"com.microsoft.Word"},

"storeInfo" : {"deviceIdentifierForVendor":"4C4E2D92-D0C5-517F-9EB9-12ADC2F1F9AC","thirdParty":true},

"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.microsoft.Word",

"crashReporterKey" : "995254E4-859E-CAE1-0661-5621B4A8FC47",

"appleIntelligenceStatus" : {"state":"available"},

"codeSigningID" : "com.microsoft.Word",

"codeSigningTeamID" : "UBF8T346G9",

"codeSigningFlags" : 570495745,

"codeSigningValidationCategory" : 6,

"codeSigningTrustLevel" : 4294967295,

"codeSigningAuxiliaryInfo" : 0,

"instructionByteStream" : {"beforePC":"eAAAALwAAAAoAQAAcAAAAAABAABoAAAAGAEAADgBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p/QMAkb0x/pe/AwCR/XvBqP8PX9bAA1/WEC2A0g=="},

"bootSessionUUID" : "7ACF6913-3EF8-4AFC-9D16-0ABF18708D44",

"fatalDyldError" : 1,

"sip" : "enabled",

"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

"termination" : {"code":4,"flags":518,"namespace":"DYLD","indicator":"Symbol missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Symbol not found: _MBUMediaLibCopyCFData","Referenced from: <BD8C8EAB-95FD-359A-BB16-1EFA938723D5> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word","Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft Word.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI"]},

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"faultingThread" : 0,

"threads" : [{"triggered":true,"id":28408,"threadState":{"x":[{"value":6},{"value":4},{"value":6156797088},{"value":196},{"value":6156796064},{"value":0},{"value":0},{"value":0},{"value":32},{"value":4810347596108857574},{"value":275312},{"value":18446744073709521152},{"value":8514245744,"symbolLocation":21376,"symbol":"lsl::sPoolBytes"},{"value":122768},{"value":2},{"value":57},{"value":521},{"value":14617839971671293304},{"value":0},{"value":0},{"value":6156796064},{"value":196},{"value":6156797088},{"value":4},{"value":6},{"value":8584},{"value":8514280784,"symbolLocation":56416,"symbol":"lsl::sPoolBytes"},{"value":0},{"value":6156808016}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6668519048},"cpsr":{"value":2147487744},"fp":{"value":6156796016},"sp":{"value":6156795952},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6668445280,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":484960,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":558728,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":558780,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":48188,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":312,"imageIndex":1},{"imageOffset":32984,"symbol":"dyld4::prepare(dyld4::APIs&, mach_o::Header const*)","symbolLocation":3820,"imageIndex":1},{"imageOffset":29144,"symbol":"dyld4::start(dyld4::KernelArgs*, void*, void*)::$_0::operator()() const","symbolLocation":236,"imageIndex":1},{"imageOffset":27468,"symbol":"start","symbolLocation":6000,"imageIndex":1}]}],

"usedImages" : [

{

haskell

"source" : "P",

"arch" : "arm64",

"base" : 4310073344,

"CFBundleShortVersionString" : "16.100.3",

"CFBundleIdentifier" : "com.microsoft.Word",

"size" : 44515328,

"uuid" : "bd8c8eab-95fd-359a-bb16-1efa938723d5",

"path" : "/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word",

"name" : "Microsoft Word",

"CFBundleVersion" : "16.100.25083017"

},

{

ruby

"source" : "P",

"arch" : "arm64e",

"base" : 6667960320,

"size" : 636280,

"uuid" : "3247e185-ced2-36ff-9e29-47a77c23e004",

"path" : "/usr/lib/dyld",

"name" : "dyld"

},

{

haskell

"size" : 0,

"source" : "A",

"base" : 0,

"uuid" : "00000000-0000-0000-0000-000000000000"

}

],

"sharedCache" : {

"base" : 6667124736,

"size" : 5040898048,

"uuid" : "4c1223e5-cace-3982-a003-6110a7a8a25c"

},

"vmSummary" : "ReadOnly portion of Libraries: Total=661.7M resident=0K(0%) swapped_out_or_unallocated=661.7M(100%)\nWritable regions: Total=9.9M written=385K(4%) resident=385K(4%) swapped_out=0K(0%) unallocated=9728K(96%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \nVM_ALLOCATE (reserved) 976K 20 reserved VM address space (unallocated)\n__DATA 1803K 3 \n__DATA_CONST 4366K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 618.6M 2 \n__TEXT 43.1M 2 \n__TPRO_CONST 128K 1 \nmapped file 185.9M 183 \npage table in kernel 385K 1 \n=========== ======= ======= \nTOTAL 919.0M 218 \nTOTAL, minus reserved VM space 918.1M 218 \n",

"legacyInfo" : {

"threadTriggered" : {

}

},

"logWritingSignature" : "cb74e58ff9c9fa2a6c620f1cb0421da230b85595",

"trialInfo" : {

"rollouts" : [

scala

{

"rolloutId" : "670e9bd77a111748a97092a1",

"factorPackIds" : {

"SIRI_TTS_DEVICE_TRAINING" : "67d07fb744f1a3655d87002b"

},

"deploymentId" : 240000016

},

{

"rolloutId" : "5ffde50ce2aacd000d47a95f",

"factorPackIds" : {

},

"deploymentId" : 240000492

}

],

"experiments" : [

]

}

AirPort:

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

USB Device: USB31Bus

USB Device: USB2.0 Hub

USB Device: MXT USB Device

USB Device: USB31Bus

USB Device: USB31Bus

Thunderbolt Bus: iMac, Apple Inc.

Thunderbolt Bus: iMac, Apple Inc.

Microsoft 365 e Office | Word | Per il lavoro | MacOS
0 commenti Nessun commento

2 risposte

Ordina per: Più utili
  1. roberto modoni 0 Punti di reputazione
    2025-09-08T15:26:19.18+00:00

    GRAZIE, CI PROVO-

    La risposta è stata utile?


  2. Jack-Bu 6,865 Punti di reputazione Personale Esterno Microsoft Moderatore
    2025-09-07T14:42:42.97+00:00

    **Questa risposta è stata tradotta automaticamente. Di conseguenza, potrebbero comparire errori grammaticali o espressioni strane.

    Ciao roberto modoni

    Grazie per la tua richiesta e benvenuto su Microsoft Q&A.

    Riguardo alla tua domanda, sembra che il tuo problema sia dovuto a un'installazione corrotta di Microsoft Office. Questo errore di simbolo mancante è comune quando i file framework sono danneggiati o non corrispondono. Ecco una soluzione rapida: disinstalla completamente Office e reinstallalo.

    1. Esegui il Backup dei Dati
    • Salva tutti i file Office locali. Per Outlook, esporta i dati se possibile.
    1. Disinstalla Office
    • In Finder > Applicazioni: Seleziona tutte le app Microsoft (Word, Excel, ecc.), Sposta nel Cestino, Svuota il Cestino.
    • Vai su ~/Library/Containers: Sposta nel Cestino le cartelle che iniziano con com.microsoft. (es. Excel, Word, Outlook).
    • Vai su ~/Library/Group Containers: Sposta nel Cestino cartelle come UBF8T346G9.ms, UBF8T346G9.Office.
    • Rimuovi dal Dock se pinnate. Riavvia il Mac.
    1. Reinstalla
    • Vai su office.com, accedi al tuo account Microsoft 365.
    • Scarica e installa Microsoft 365 per Mac.
    • Apri un'app, accedi, vai su Aiuto > Verifica Aggiornamenti, installa eventuali update.
    • Testa aprendo un documento Word.

    Se continua a bloccarsi, avvia in Modalità Sicura (tieni premuto Shift all'avvio) e testa, o contatta il Supporto Microsoft con il report di crash.

    Spero che risolva il problema! Se hai altre domande, non esitare a lasciare un commento qui sotto. Sarò più che felice di aiutarti.


    Se la risposta è utile, clicca su "Accetta risposta" e votala. Se hai altre domande su questa risposta, clicca su "Commenta".

    Nota: segui i passaggi nella nostra documentazione per abilitare le notifiche e-mail se desideri ricevere la notifica e-mail relativa a questa discussione.User's image

    La risposta è stata utile?

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