Outlook.com “Events from email” no longer recognizes Ryanair flight confirmations

Question

Outlook.com “Events from email” no longer recognizes Ryanair flight confirmations

Nicola Favaro 0

Hello,

I am experiencing an issue with the Outlook.com “Events from email” feature.

The feature is enabled and works correctly with Wizz Air booking confirmations: Outlook recognizes the flight and shows the “View in calendar” option.

However, current Ryanair itinerary emails sent from **[Moderator note: PII ****@ryanair.com] are not recognized and no calendar event is created.

I compared a working Wizz Air message with a non-working Ryanair message.

The Ryanair message is correctly authenticated:

SPF: PASS
DKIM: PASS
DMARC: PASS
From / Return-Path: [Moderator note: PII ******@ryanair.com]

Outlook also classifies the Ryanair message with the keyword “Flight confirmation”.

The main technical difference I found is the MIME structure:

Wizz Air (working): Content-Type: text/html; charset="utf-8"

Ryanair (not working): Content-Type: multipart/alternative

One of the Ryanair MIME parts is declared as: Content-Type: text/plain; charset="utf-8"

but after Base64 decoding, that part actually contains a complete HTML document.

Outlook Web displays the email correctly, but the Events from Email parser does not extract the flight details.

Since Wizz Air works correctly on the same Outlook.com account, this appears to be a parsing compatibility issue with the current Ryanair itinerary email template rather than an account configuration problem.

Has anyone else experienced this recently? Could a Microsoft moderator please escalate this to the Outlook.com Events from Email team?

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Answer 1

Emma1-N 13,695 Personale Esterno Microsoft Moderatore

I will answer you in English based on your previous message. As a friendly suggestion, posting in Italian may help your question reach a wider audience and increase the chances of receiving assistance from other community members.

Welcome Nicola Favaro,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for the detailed testing and for comparing the Ryanair and Wizz Air messages. Since “Events from email” is working with Wizz Air on the same Outlook.com account, it is helpful to narrow this down specifically to the Ryanair messages.

Microsoft currently lists both ryanair.com and care.ryanair.com as supported senders for flight reservations in “Events from email.”

Before going further, could you please confirm:

Does this happen with all recent Ryanair itinerary emails, or only this particular booking?
Was the Ryanair confirmation received directly from Ryanair, rather than forwarded from another email account?

Please try the step below to see if the issue is resolved:

Open Outlook.com and select Settings > Calendar > Events from email
Under Flights, select Don’t show event summaries in email or on my calendar, then save the change.
Sign out of Outlook.com, sign back in, return to the same setting, and select Show event summaries in email and on my calendar
Check the behavior with the next newly received Ryanair confirmation, since Microsoft notes that events are not created retroactively for past messages after Events from email is turned back on.

Looking forward to your update.

Nicola Favaro 0 Punti di reputazione

2026-10-08T10:16:09.5533333+00:00

Mi ero fatto preparare il testo in inglese per lo stesso motivo, raggiungere piu' persone, non pensavo fosse solo in italiano
Nicola Favaro 0 Punti di reputazione

2026-10-08T10:18:12.8566667+00:00

Questo problema succede solo con Ryanair da anni ormai, con altre compagnie aeree (es Wizz) non ho lo stesso problema.

Ho gia' provato a deselezionare e selezionare la funzione sul calendario senza successo
Emma1-N 13,695 Punti di reputazione Personale Esterno Microsoft Moderatore

2026-10-09T00:15:46.64+00:00

Ciao Nicola Favaro,

Grazie per il chiarimento. Poiché il problema riguarda costantemente i messaggi di Ryanair, mentre le conferme di altre compagnie aeree funzionano correttamente, e hai già disattivato e riattivato “Eventi dalla posta elettronica”, non è necessario ripetere questa operazione.

Microsoft attualmente include “ryanair.com” nell’elenco dei mittenti supportati per le prenotazioni dei voli. Mittenti supportati per gli eventi dalla posta elettronica in Outlook

Come verifica finale, quando riceverai un nuovo itinerario direttamente da Ryanair, lascia il messaggio invariato nella Posta in arrivo e controlla se Outlook visualizza un riepilogo dell’evento o aggiunge il volo al calendario.

Per questo test, evita di utilizzare messaggi precedenti o inoltrati, poiché Microsoft specifica che i messaggi passati non vengono elaborati quando “Eventi dalla posta elettronica” viene riattivato.
Emma1-N 13,695 Punti di reputazione Personale Esterno Microsoft Moderatore

2026-10-13T04:58:25.4933333+00:00

Ciao Nicola Favaro,

Volevo solo verificare se la mia risposta precedente ha risposto correttamente alla sua domanda. Se c’è qualcosa che potrei aver frainteso, le sarei molto grato se potesse fornire qualche dettaglio in più per aiutarmi a comprendere meglio le sue esigenze.