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Some users may experience default language setting changes and issues downloading attachments in Outlook on the web
ID problema: EX1015106
Servizi interessati: Exchange Online
Stato: Riduzione delle prestazioni del servizio
Tipo di problema: Avviso
Ora di inizio: 22 feb 2025, 03:00 CET
Impatto sugli utenti
Users may experience issues with language settings and downloading attachments in Outlook on the web.
More info
Users are automatically defaulted to English for Outlook on the web when their default language setting is set to a non-English language. Users can manually reset their desired language as a temporary workaround. However, upon refreshing, signing out, or closing their tab, the language is reverted back to English.
In addition, users may be unable to download or preview attachments from shared mailboxes in Outlook on the web. The Outlook desktop client and mobile apps are unaffected by this issue. Users downloading attachments from their own mailbox or any non-shared mailbox are also unaffected.
Scope of impact
Some users may be impacted if their default language is set to a non-English option in Outlook on the web, or if they're attempting to download or preview attachments from a shared mailbox.
Root cause
A recent service update meant to change how the language setting is stored in Outlook on the web is causing the service to identify the setting as not configured and introduces a conflict. This conflict may prevent users from downloading attachments from shared mailboxes or if their default language is set to a non-English option; the language setting will default to English.
Stato corrente
27 feb 2025, 02:36 CET
Our fix's deployment is taking longer than originally anticipated, and we've observed that it's approximately 30 percent complete. We're continuing to monitor its progress so we can provide a revised resolution timeline.
Next update by:
venerdì 28 febbraio 2025 alle ore 02:00 CET