Hacked Microsoft account – alias changed, account not found

Please note that this is Hungarian Q&A Forum, any threads should be posted in Hungarian. However, I will still provide an answer on English based on your initial response.  

Hi Naszádi Sara,

I understand how important this account is to you, especially since it contains purchased Xbox games. 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. 

Because of that, I recommend contacting Microsoft Support directly by signing in with another Microsoft account that you can still access, then explaining the issue with the affected account. 

Please kindly follow these steps below:   

• Visit to this link: Contact us - Contact Microsoft Support > Show expanded list of products > Choose product > Sign in 
• Select Get home support  
• Type your issue (use correct keyword to reach live chat support) > select Get help  
• Scroll down and find Contact Support  
• At the box Select your product or service  
• At the box Select your product category  
• After that you select Chat with a support agent in your web browser  

When you contact them, it may help to mention that the affected Microsoft account appears to have had its primary alias changed, the original email address is no longer recognized, the account contains purchased Xbox content and all the details. 

Wishing you success in recovering your account and restoring access to your purchased Xbox content. Thank you so much for your understanding.

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