Reset password for blocked account without access to saved recovery number

Hello Kyara R,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Sorry your Microsoft account was blocked.

According to Microsoft, your account might be temporarily blocked as a result of unusual sign-in activity. This is done to protect you from fraud or abuse.

You can try unblocking from another device, using an alternative verification method.

1. To unblock your account, you'll need to reset your password. Click link: https://go.microsoft.com/fwlink/?linkid=2016113
2. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next.
3. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
4. After you enter the security code, you'll need to change your password to complete the unblocking process.

Notes:

You don't need a smartphone to receive a security code.

Text messages may come from either "MSFT", a short number, or a mobile number. If you have requested a security code, you can trust the message that arrives.

If you don't have an alternate phone number or email address or you can't get to it, select I didn’t get a code when you’re prompted for a code at sign-in or I don’t have access to these when you’re resetting your password and then follow the instructions.

If you still can't unblock your account by entering the security code or changing your password, go to 'When you can't sign in to your Microsoft account' using link: https://go.microsoft.com/fwlink/p/?linkid=842227

Source: https://support.microsoft.com/office/f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

If you are unable to unblock your account, I will suggest you contact Microsoft support via live chat for further assistance. Visit the Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Unable to access account" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Sign in with your Microsoft account.
4. Under Products and Services, select Microsoft 365 and Office Option.
5. In the category, select Manage account security.
6. Click "Chat with a support agent".

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards

Hello Kyara R,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Sorry your Microsoft account was blocked.

According to Microsoft, your account might be temporarily blocked as a result of unusual sign-in activity. This is done to protect you from fraud or abuse.

You can try unblocking from another device, using an alternative verification method.

1. To unblock your account, you'll need to reset your password. Click link: https://go.microsoft.com/fwlink/?linkid=2016113
2. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next.
3. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
4. After you enter the security code, you'll need to change your password to complete the unblocking process.

Notes:

You don't need a smartphone to receive a security code.

Text messages may come from either "MSFT", a short number, or a mobile number. If you have requested a security code, you can trust the message that arrives.

If you don't have an alternate phone number or email address or you can't get to it, select I didn’t get a code when you’re prompted for a code at sign-in or I don’t have access to these when you’re resetting your password and then follow the instructions.

If you still can't unblock your account by entering the security code or changing your password, go to 'When you can't sign in to your Microsoft account' using link: https://go.microsoft.com/fwlink/p/?linkid=842227

Source: https://support.microsoft.com/office/f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

If you are unable to unblock your account, I will suggest you contact Microsoft support via live chat for further assistance. Visit the Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Unable to access account" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Sign in with your Microsoft account.
4. Under Products and Services, select Microsoft 365 and Office Option.
5. In the category, select Manage account security.
6. Click "Chat with a support agent".

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards