Steps without translation:
Try to change your PIN, follow the steps below:
- Open the Start Menu and search for Settings.
- Click on Accounts.
- Select Sign-in options.
- Click Forgot my PIN.
- Now click on Continue.
- Don’t enter the pin details and click on Cancel.
- Check if the issue persists.
In case that didn't work, let's try Deleting the NGC folder from your device
- Press Windows Key+ E to open the File Explorer window, then navigate to this location on your drive
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
- Go inside the Ngc folder.
- Press Shift+A to select all the contents of the Ngc folder and press Shift+Delete to empty the folder.
If you can't delete the folder try giving you perms to make changes to the NGC folder by altering your permissions, follow the steps below:
- Press Windows Key + E to open File Explorer and click View > Show/hide and check Hidden items.
- Navigate to
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft folder.
- Then right click on Ngc folder and select Properties.
- On property sheet, switch to Security tab, click Advanced.
- Moving on, click on Change link against Owner under Advanced Security Settings for Ngc window. Take the ownership of Ngc folder using these steps below:
a. Open Command Prompt with administrative privileges.
Note: To do this Press the Start Menu and search for cmd, in the first result right-click on it and run like administrator
b. Use the following commands to take ownership:
takeown /F “full path of folder/drive“ /R
Note: In this case
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc
When it finishes we can proceed
- Now, you must check Replace owner on subcontainers and objects and Replace all child object permission entries with inheritable permission entries from this object. Now click Change permissions.
- Then click Add button.
- Next, in the Permission entry for Ngc, click Select a principal.
- Now enter SYSTEM as object name and click Check Names. Then click OK. Then back to above shown window, check Full control under Basic permissions. Click OK.
Once you provided full control to yourself, you should try to delete it now.
- Now, press Windows Key+I to open the Settings application. Click on “Accounts“.
- In the Accounts, on the left side, click on Sign-in options.
- Now, click on Windows Hello PIN.
- Check if you have the options now.