Sudden system crashes happen once a month

Névtelen
2024-08-21T19:16:36+00:00

Hi,

I have random system crashes once a month, and usually it happens quite randomly. It happens during gaming (not in one game, but multiple) the system loses video output, does a freeze (even the sound "jams") then quickly restarts.

I have looked into event manager, but kinda hopeless what the issue might be so I'm open to any help :)

I have the following events as errors/warnings (I have translated them to english since my system is in hungarian):

2024. 08. 21. 20:53:01

The operating system was started at 2024-08-21T18:53:00.50000000000Z according to the system clock.

2024. 08. 21. 20:53:02

No description of Event ID 56 from Application Popup source found. The component that triggered the event is not installed on the local computer or the installation is corrupted. You can install or fix the component on the local computer.

If the source of the event is another computer, the display information must have been saved with the event.

The following information is associated with the event:

ACPI

2

The message source is present, but the message is not in the message table

2024. 08. 21. 20:53:03

The system restarted without shutting down properly. This error could have occurred because the system was unresponsive, crashed, or unexpectedly lost power.

2024. 08. 21. 20:53:07

The previous system shutdown (8/21/2024 - 8:30:35 PM) was unexpected.

My own note: The system crashed at 8:53PM not at 8:30PM

2024. 08. 21. 20:53:08

The service (OCButtonService) has stopped due to the following error:

The system cannot find the specified file.

2024. 08. 21. 20:53:08

A fatal hardware failure has occurred.

Component: PCI Express Root Port

Error source: Advanced Error Reporting (PCI Express)

Primary bus:device:function: 0x0:0x1:0x0

Secondary bus:device:function: 0x0:0x0:0x0

Elsődleges eszköz neve:PCI\VEN_8086&DEV_460D&SUBSYS_50001458&REV_05

Secondary device name:

2024. 08. 21. 20:53:10

The operating system restarted the computer for error checking. The operation was 0x00000124 (0x00000000000000000004, 0xffffc10f1009e028, 0x00000000000000000000, 0x00000000000000000000). The memory image was saved to the file C:\WINDOWS\MEMORY.DMP. Report ID: b3e498d3-c474-49c4-bfb3-c0b05b684790.

The first few times it happened, I was suspicious of my GPU. Since then I have updated all GPU drivers, stress tested for hours and nothing.

I have absolutely no clue what the issue might be.

I really appreciate the help guys and gals!

Windows otthoni használatra | Windows 10 | Eszközök és illesztőprogramok

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  1. Névtelen
    2024-08-24T07:50:10+00:00

    Unfortunately no luck, also had a crash today. I have the suspicious that it is Xbox Game bar that makes my pc crash because I also often get an event related to it:

    The Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter server has not registered with DCOM before the specified deadline.

    Could that be the case? I made stress tests for both CPU and for RAM, also for GPU and they seem solid. The system logged a file regarding it MEMORY.DMP

    Could this be software issue?

    Hasznos volt ez a válasz?

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  2. Lester Bernard Reyes 86,825 Hírnévpontok Független tanácsadó
    2024-08-24T15:52:21+00:00

    Hi, thank you so much for that information, as per checking and analyzing the new DMP file, it is only displaying a general error which is still pointing out to the GenuineIntel.sys error, since there are multiple in Windows GameBar, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download Now, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

    Note: If the issue persists, please let me know the make and model of your GPU driver as we might need to run a clean installation of the display driver.

    Hasznos volt ez a válasz?

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  3. Névtelen
    2024-08-24T17:33:28+00:00

    Thank you, really appreciated the help.

    I did a full "upgrade", all drives formatted and went to windows 11. I hope this will fix the issue, if its not then its definetaly CPU.

    The reason why I am kinda suspicious that its not hardware, is I made one step closer to reproduce the issue. It only happens in unreal engine and if I have the xbox game bar running.

    Hasznos volt ez a válasz?

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  4. Lester Bernard Reyes 86,825 Hírnévpontok Független tanácsadó
    2024-08-25T04:18:36+00:00

    You are always welcome and I hope it will be all good now since that is a system repair, if not, there might be a hardware-related issue on the PC.

    Hasznos volt ez a válasz?

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