Ezt a böngészőt már nem támogatjuk.
Frissítsen a Microsoft Edge-re, hogy kihasználhassa a legújabb funkciókat, a biztonsági frissítéseket és a technikai támogatást.
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Hello,
I have a HP HyperX Cloud Revolver 7.1 headset. I am running Windows 11 Pro 23H2 (22631.3007).
My motherboard: ASUS ROG Strix B650E-F Faming Wifi (Firmware version: 2214)
My CPU: AMD Ryzen 9 7950X3D 16-Core Processor
The problem is that headsets microphone quality is Tape Recorder Quality.
I installed all the Windows updates and motherboard drivers. Please give advice to solve this issue. Thank you so much.
Zárolt kérdés. Ez a kérdés a Microsoft támogatási közösségéből lett áttelepítve. Szavazhat arról, hogy hasznos-e, de nem adhat hozzá megjegyzéseket vagy válaszokat, és nem követheti a kérdést.
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Hi ,
Unfortunately, in this case it would be a hardware problem, I just wish you luck and have a good week with the Microsoft community.
Hope this helps.
If you find the answer helpful, please mark it as an answer.
Independent Advisor - Community
Thanks
Hi ,
I am Ivan, I will help you with this.
I had the same problem but it was resolved after updating the HyperX USB Hub firmware, but it is no longer available on the HyperX website to update.
Another thing is to check the Hardware ID to see the correct driver that is not being recognized. To see the ID, go to device manager > Sound, video and game controls > Click property on the Hyperx or Generic Audio name > Details > Hardware ID .
Independent Advisor - Community
Thanks
Hello,
Thank you so much.
Hardware IDs are:
USB\VID_0951&PID_172F&REV_4101&MI_00
USB\VID_0951&PID_172F&MI_00
Hi ,
Download the driver, I hope it works as a last resort, you need to see the firmware, but it is not available on the HyperX website, contact HyperX to see the firmware.
https://d1z8x2chb1ujcd.cloudfront.net/software-...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hope this helps.
If you find the answer helpful, please mark it as an answer.
Independent Advisor - Community
Thanks
Hello,
Thank you so much.
Unfortunately this software did not recognize my HyperX Cloud Revolver.
Have you got any other idea?
