Request to convert Microsoft 365 Personal subscription to a Business plan

As your issue description is primarily written in English, I will provide my response in English for your convenience. Please feel free to let me know if you would prefer the information in another language. 

Hi David,

Thank you for explaining the situation.

Microsoft 365 Personal cannot be upgraded or converted directly to a Microsoft 365 Business subscription. Personal subscriptions are associated with a personal Microsoft account, whereas Business subscriptions are provisioned under a separate business tenant and are designed to manage work accounts, licenses, and services for multiple users within an organization.

. As forum users, we do not have access to billing systems and cannot process subscription conversions, refunds, or apply credits toward another plan. These requests can only be reviewed by Microsoft Support.

1/ Cancel the Personal subscription and check refund eligibility

If you purchased the subscription directly from Microsoft, you can sign in to your Microsoft account and review the cancellation options here:

• How to get a refund on a Microsoft subscription

According to Microsoft's documentation, refund eligibility is evaluated during the cancellation process. In certain regions, including Israel, eligible subscriptions may qualify for a prorated refund when cancelled, subject to local policies and subscription terms: Microsoft subscription refund policy | Microsoft Support

If the subscription was purchased through a third-party retailer, such as Apple App Store, Google Play, Amazon, or another reseller, you will need to contact that provider directly regarding cancellation and refund requests.

Should you require assistance with billing or refund eligibility, please contact Microsoft Support directly.

2/ Purchase a Microsoft 365 Business subscription

To support multiple employees under your organization, you will need a business subscription such as:

• Microsoft 365 Business Basic
• Microsoft 365 Business Standard
• Microsoft 365 Business Premium

When a business subscription is created, the purchaser automatically becomes the initial administrator and can configure the company domain and tenant settings.

Reference:

• Set up Microsoft 365 for business - Microsoft 365 admin
• Set up Microsoft 365 Business Standard with your domain - Microsoft 365 admin

Please note that a separate license is required for each employee who will use Microsoft 365 services.

3/Add employees after the business tenant is created

Once your business subscription is active, you can add users through the Microsoft 365 admin center:

1. Sign in to the Microsoft 365 admin center.
2. Navigate to Users > Active users.
3. Select Add a user.
4. Enter the employee's information.
5. Assign the appropriate Microsoft 365 Business license.
6. Send the user their sign-in credentials.

For your reference: Add users and assign licenses in Microsoft 365 - Microsoft 365 admin

Before cancelling the Personal subscription, I also recommend backing up any important files stored in the personal OneDrive account. Cancelling can reduce the account’s available storage, and personal OneDrive data is not automatically transferred to the new business account.

I hope this helps clarify the available options. Should you have any further questions, please feel free to let me know.

Warm regards.