Copilot 365 iPhone app isn’t working

Question

Copilot 365 iPhone app isn’t working

אנונימי

The app can’t connect to my account and I have a ‘coming soon’ message for family subscriptions. Only I have a family subscription and I am the main account there. Started to happen since forced to move to the new app.

0 הערות

תשובה אחת

התשובה שלך

Answer 1

Ian-T 15,780 צוות חיצוני של Microsoft מנחה

I will answer you in English based on your previous message. As a friendly suggestion, posting in Hebrew may help your question reach a wider audience and increase the chances of receiving assistance from other community members

Hello @Anonymous

I’m sorry you’re experiencing this after being moved to the new app. Microsoft 365 Family does support Copilot for the subscription owner, so the “coming soon” message should not mean that your plan is unsupported

Please open the account switcher in the iPhone app and confirm that you are signed in to the Personal account that owns the Family subscription, not a work or school account. Then fully close and reopen Copilot. Microsoft notes that accounts and content may still be moving to the updated app, which can temporarily cause “coming soon” messages.

If the same subscription works on the web but the iPhone app still cannot recognize it, report the problem from… > Send feedback > Report a problem and include a screenshot, your iPhone/iOS version, and when the issue began. This appears more likely to be an app-side account or subscription-recognition issue than a problem with the Family subscription itself.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you for your understanding and time

אנונימי

2026-10-19T16:15:49.87+00:00

The thing is the app wont let me leave feedback saying it’s an older than 4 months version. This is the latest from App Store - 2.101.25100210

How can I contact support?

I’m able to access my account from web.
Ian-T 15,780 נקודות מוניטין צוות חיצוני של Microsoft מנחה

2026-10-19T23:41:41.4366667+00:00
Hi

Thank you for confirming the version. Since you already have the latest App Store release and the app still incorrectly says it is more than four months old, please contact Microsoft Support through your browser instead:

Open Contact Microsoft Support and sign in with the personal Microsoft account that owns your Family subscription.

Select Copilot or Microsoft 365, then describe the issue.

Continue through the self-help prompts and select Contact Support when offered. Depending on availability, you may be given an option to chat with a Microsoft support specialist.

When contacting them, include the app version 2.101.25100210, a screenshot of the “older than four months” message, and explain that the same account works correctly on the web but is not recognized by the iPhone app.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you for your time and understanding
אנונימי

2026-11-01T12:07:24.82+00:00

Thanks, but it didn't helped as well, I get to an automated chat that suggest reinstalling the app (or wait for a full rollout which doesn't make since, this is over a month now the app isn't working). How can I get actual support?
Ian-T 15,780 נקודות מוניטין צוות חיצוני של Microsoft מנחה

2026-11-01T23:46:42.96+00:00

I’m sorry the support route led only to another automated response. After more than a month, reinstalling or waiting for a rollout is understandably not a useful answer.

Because the same account works on the web and Microsoft 365 Family is supported in the iPhone app, the available information suggests that the problem is limited to the mobile app rather than your account or subscription.

Unfortunately, this community cannot directly contact the Copilot app team or escalate the issue internally, and I cannot provide a guaranteed route to a live specialist beyond the support channel you already tried. Until the app issue is corrected, please continue using Copilot through the web.