Shared Microsoft 365 Family license not activating on family member's PC — "Activate product" does nothing

Merav Pirak 0 נקודות מוניטין
2026-08-24T19:11:19.78+00:00

I have an active Microsoft 365 Family subscription and shared a seat with my wife. On my account page the sharing shows as active. On her account page the subscription appears as "shared and managed by" my account, and her OneDrive correctly shows 1 TB of storage — so the entitlement clearly reached her Microsoft account in the cloud.

The problem is only on the desktop apps. Word, Excel and the rest on her Windows 11 laptop show "Product Unlicensed / View Only". Clicking "Activate product" does absolutely nothing — no dialog appears, no error code, nothing at all.

Installed build: Microsoft 365 - he-il, Version 2608 (Build 20326.20100), consumer Click-to-Run.

She is signed into Office with the correct account (the one holding the shared license).

What I have already tried, none of which helped:

  • Signed out of Office completely and signed back in with her licensed account
  • Removed a second Microsoft account that was also signed into Office
  • Cleared all MicrosoftAccount and SSO_POP entries from Windows Credential Manager, then rebooted
  • Fully uninstalled Office and reinstalled it from the Install button on her own account page at account.microsoft.com (not from an old setup file)
  • Deleted %localappdata%\Microsoft\Office\Licenses and rebooted — notably, the folder is not being recreated afterwards
  • Verified on my side that the subscription is active and that her seat is not a pending invitation

One detail that may be relevant: before the reinstall, the product status screen in Word showed "Your subscription has been cancelled" for Microsoft 365, even though my subscription has never lapsed. After the clean reinstall it changed to "View Only — this product has no license".

Since the license is visible in the cloud but the client cannot pull it, and the Licenses folder never regenerates, this looks like a licensing token or seat-assignment problem rather than a bad installation. Is there a way to force the seat to be re-assigned, or something else on the client I have missed?

Windows 11, no work or school account on the device, region and account country are both Israel. Happy to provide screenshots

Microsoft 365 ו- Office | התקנה, מימוש, הפעלה | לשימוש ביתי | Windows
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  1. הלל אבני 0 נקודות מוניטין
    2026-08-25T12:28:07.21+00:00

    אני רוצה לדבר עם בן אדם שיעזור לי להתקין אופיס 365. אני לא מצליח לעשות זאת בעצמי. בזבזתי כמה שעות ללא הצלחה.

    האם התשובה הזו הייתה מועילה?

  2. Xavier-D 13,885 נקודות מוניטין צוות חיצוני של Microsoft מנחה
    2026-08-25T00:30:29.3766667+00:00

    Disclaimer: Since you are using English for this post, I will respond in the language you are using. As this is the Hebrew language forum, you are welcome to let me know if you need me to respond in Hebrew. I respond in the language you are comfortable with. 

    Hello Merav Pirak

    Thank you for providing such a thorough description and listing everything you have already tried.

    Since the shared subscription appears correctly on your wife’s account and OneDrive has increased to 1 TB, the sharing invitation itself appears to have been accepted successfully. The remaining issue is that the desktop apps are not obtaining a local activation license.

    As you have already reinstalled Office, cleared the stored credentials, verified the account, and removed the local licensing data. Please try the official Microsoft 365 activation troubleshooter in the Get Help app:

    1. Open Start, search for Get Help, and open it.
    2. Search for Microsoft 365 activation troubleshooter.
    3. Run the troubleshooter while signed into Windows and Office with your wife’s Microsoft account.
    4. Restart the computer and check File > Account in Word again.

    If it still remains unlicensed, the subscription owner can try stopping the share for her account and then sharing the subscription with her again. She should accept the new invitation using the same Microsoft account. Please make sure her files are backed up before making changes to the family group or subscription sharing.

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

    האם התשובה הזו הייתה מועילה?

התשובה שלך

תשובות יכולות לקבל סימון "התקבלה" מהמחבר של השאלה ו" מומלצת" ממנחי הדיון, כדי לעזור למשתמשים לדעת איזו תשובה פתרה את הבעיה של השואל.