Two-Step Verification Issue

hello,

I am experiencing an ongoing issue accessing my Microsoft account: ******@gmail.com

The account is configured with two-step verification using SMS to my mobile phone.

Issue description:

During the first verification step, the SMS code is sent to my phone and is accepted successfully.

During the second verification step, when the system attempts to send another SMS code, I receive a message stating that the service cannot be used and that I must choose a different verification method.

I do not have any alternative verification methods available (no authenticator app and no recovery codes).

I have full access to the Gmail address associated with the account.

I have full access to the mobile phone number registered for two-step verification.

Since this issue started, I have attempted to:

Reset my password (unsuccessful).

Sign in again multiple times (unable to complete the second verification step).

Use the automated support and recovery options, without receiving a relevant solution.

It appears there is a block or technical issue specifically with sending the SMS during the second verification step, even though both my email address and phone number are active and accessible.

I kindly request manual assistance with one of the following:

Removing or resetting the block on the second verification step

Temporarily disabling or changing the two-step verification method

Allowing an alternative verification via email

Any other solution that will allow me to regain access to my account

This is an important and active account, and I would appreciate your assistance as soon as possible.

Thank you in advance, Adi NakashI am experiencing an ongoing issue accessing my Microsoft account:

******@gmail.com

The account is configured with two-step verification using SMS to my mobile phone.

Issue description:

During the first verification step, the SMS code is sent to my phone and is accepted successfully.

During the second verification step, when the system attempts to send another SMS code, I receive a message stating that the service cannot be used and that I must choose a different verification method.

I do not have any alternative verification methods available (no authenticator app and no recovery codes).

I have full access to the Gmail address associated with the account.

I have full access to the mobile phone number registered for two-step verification.

Since this issue started, I have attempted to:

Reset my password (unsuccessful).

Sign in again multiple times (unable to complete the second verification step).

Use the automated support and recovery options, without receiving a relevant solution.

It appears there is a block or technical issue specifically with sending the SMS during the second verification step, even though both my email address and phone number are active and accessible.

I kindly request manual assistance with one of the following:

Removing or resetting the block on the second verification step

Temporarily disabling or changing the two-step verification method

Allowing an alternative verification via email

Any other solution that will allow me to regain access to my account

This is an important and active account, and I would appreciate your assistance as soon as possible.

Thank you in advance,
Adi Nakash