My Microsoft account was hacked and I lost access

Question

My Microsoft account was hacked and I lost access

Michael Rudik 0

Hey

My Microsoft account has been hacked. The attacker changed the account details, which caused me to lose access completely. I can no longer sign in or reset my password.

I still have emails in my Gmail proving this account belongs to me, including the purchase receipt for Minecraft.

Please help me regain access to my account as soon as possible.

Thank you for your assistance.

Best regards

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Answer 1

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. When it comes to log in issues I would suggest to go to this link and use the "Sign in Helper" tool https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the tool wont work you have to try the account recovery form again https://account.live.com/acsr but this time fill it with as much information as you can. After submission please allow 24-48 hours for verification. Here's the guide https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42