Unable to log in my account

Question

Unable to log in my account

eyal gvura 0

Hello everyone,

I've been trying to connect to my father's account with no success. at first we were trying to find out which mail was registered to his windows which wasn't possible to find through his computer because it's bitlocker locked

eventually we found the correct mail with the password, tried to log in and a blank white page popped saying in the top left corner the sentence "too many requests"

I figured it's probably because I've tried too many times and failed, so i waited

3 hours passed and nothing

a day has gone by, and that message still showed up

its been a few weeks now and I cannot log into his account to obtain the key to unlock his bitlocker lock to this day

worth to mention I'm able to log into my own account

I've tried to log in through my phone, as well as through my girlfriend's laptop

please help /:

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Answer 1

Hi, thank you for reaching out. I’m happy to help.

You will need the correct BitLocker key from the correct Microsoft account to unlock BitLocker. Since your father’s account, which appears to be the account where the BitLocker key is stored, shows the error message ‘too many attempts,’ and based on your description, it seems the account holder has already tried all the basic troubleshooting. The account recovery form is the last resort.

He will need to fill out this account recovery form to regain access to his account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location he used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If his request is successful, they’ll send instructions to help him recover his account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

He can submit the form up to twice within a 24-hour period, so feel free to include any new details he remember each time until he recover his account.