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Hello, thank you for reaching out to Microsoft Q&A.

I understand that you are having audio issues when headphones are connected to your computer.

1. May I please know the make and model of your headphones?
2. It is plugged in via 3.5mm audio jack or through USB port?

Meanwhile, make sure your headphones are being recognized and set at the default audio output device.

1. Click Windows + R key, type mmsys.cpl and click ok
2. See if your headphones are being detected and selected as the default audio output device.

If your headphones are not recognized, reinstall the audio drivers from the device manager.

1. Open the Device Manager.
2. Expand the arrow next to Sound, video and game controllers.
3. Right-click your default audio output device (Realtek R), select uninstall device, select the attempt to remove the driver software for this device check box and click uninstall.
4. Once uninstalled, restart your computer.
5. Plug in your headphones and test the audio output

Let me know if you still need more help.