Artifact Signing: organization identity validation (Public, France) still "In Progress" after 12 business days

Hello,

Our organization identity validation for Azure Artifact Signing has been "In Progress" since October 24, 2026, and we have not received any request for additional documents.

• Identity validation ID: b969926f-e902-493f-8c42-77f7e0dfcc44
• Organization: MYROLAME (SARL, France, SIREN 930 377 262)
• Validation type: Organization, Public
• Artifact Signing account: excalia-signature (North Europe, Basic SKU)
• The representative's individual identity verification was completed on October 24. The status then went back to "In Progress" and has not changed since.
• No email asking for documents has been received on the primary or secondary address.

The account is already billed every month. Could someone from the Artifact Signing team check whether anything is missing on our side, or whether the request is still in the queue? As the FAQ advises, we have not created a duplicate request.

Thank you.