I will answer you in English based on your question description. As a friendly suggestion, posting in French may help your question reach a wider audience and increase the chances of receiving assistance from other community members.
Hello @DIEULADONNE BANFOGHA KIHDZE ,
I hope you're doing well!
Since your query is related to Dynamics 365 / Business Central, I would kindly recommend you to repost your question in the dedicated Dynamics 365 community, where Business Central specialists and product experts are more actively involved and better prepared to guide on related issues.
In addition, you can also open a formal support request with the Dynamics 365 support team using the following official Microsoft resources:
The Microsoft Q&A forum is primarily focused on the use and general management of Microsoft 365, and my coverage on Dynamics 365/Business Central topics is limited. As such, the Dynamics 365 community is the most appropriate channel to get timely and authoritative information on this topic, and your question could also help other users who are in the same situation.
I sincerely apologize for any inconvenience this redirect may cause. My intention is to help you get to the right support channel where your case can be properly evaluated and resolved.
Thank you for your understanding, and I hope you can get more specialized assistance through the Dynamics community and support channels.