MSIX app stuck in certification for 5 business days

Hello,

My first Microsoft Store submission has been stuck in the "Certification" step since October 21, 2026. That is more than 5 business days, while Partner Center says it usually takes up to 3 business days.

• App name: CourtLive
• Store ID: 9N51GQNNGNJ4
• Submission ID: 1152921505702192851
• Type: MSIX app (package status: "Validated")
• Restricted capabilities: runFullTrust, unvirtualizedResources (justification provided in the submission options)
• Account: individual developer account (personal Microsoft account)

I tried to open a support case, but both "Contact support" in Partner Center and "Create support case (MSA)" on the Windows developer support page redirect me to Engage Center, which shows "No registered workspace". So I can't create a case.

My questions:

1. Is it normal for a submission with restricted capabilities to stay in certification this long?
2. Is there a working way for an individual developer to contact Store support about a stuck certification?
3. Could someone from Microsoft check the status of this submission?

Thank you for your help!