BitLocker clé Introuvable même sur le compte Microsoft

Terry 0 Points de réputation
2026-09-24T19:41:59.54+00:00

Bonjour,

Je me retrouve bloquer sur BitLocker, et dans mon espace Microsoft, je ne vois pas mon ordinateur pour avoir la clé du BitLocker, je suis coincé, j'ai pourtant la bonne adresse, même essayé d'autres adresses au cas ou mais rien.

Que dois-je faire ?

Windows pour les particuliers | Windows 11 | Comptes, profils et connexion
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  1. EmilyS726 269.8K Points de réputation Conseiller indépendant
    2026-09-24T20:14:41.5533333+00:00

    I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support. https://support.microsoft.com/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6 The link here says:"Important: Microsoft Support doesn't have the ability to retrieve, provide, or recreate a lost BitLocker recovery key."

    Is this where you looked? https://account.microsoft.com/devices/recoverykey

    If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

    Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

    I assume you don't remember opting out of not saving it in Microsoft account, and saving it to a local file instead? That's another possibility.

    If you can't find it at all, there's really no way to go around it. Bitlocker means business. If it can be bypassed, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry.

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