Billing surprise

Paulo FRANCISCO 20 Points de réputation
2026-02-23T20:45:39.0766667+00:00

Hello,

I recently noticed an unexpectedly high charge on my Azure subscription (several hundreds euros instead of several euros per month).

This was due to a configuration mistake on my side (incorrect SQL database pricing tier). The resource was not intentionally used for production purposes, and I just corrected the configuration immediately after noticing the issue.

This is an isolated incident and not representative of my normal usage.

I would like to kindly request a commercial gesture or billing adjustment for this exceptional situation.

Thank you for your understanding.

Best regards,

Paulo Francisco

Subscription ID : 0dfd3454-<PII Removed>

Azure SQL Database
Azure SQL Database

Service de base de données relationnelle Azure.

Réponse acceptée par l’auteur de la question
Siva shunmugam Nadessin 10,905 Points de réputation Personnel externe Microsoft Modérateur
2026-02-24T02:52:18.23+00:00

Hello Paulo FRANCISCO,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

Click link Contact Microsoft Support to navigate to support ticket page.

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Type billing.

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In Contact Support, create support request.

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Fill in Problem description.

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Click Next button in Recommended Solution.

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In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

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In Preference contact method select either Email or Phone.

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Click Review+Create and click Create button.

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Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

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Let me know if you have further questions we would be happy to help you!!

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