Je ne peux pas me connecter à outlook sur mon téléphone

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Je ne peux pas me connecter à outlook sur mon téléphone

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Je ne peux pas me connecter à outlook sur mon téléphone, alors que sur mon ordinateur ça fonctionne, on me demande de rentrer un code de validation mais je n'ai pas d'onglet qui s'ouvre pour mettre le code.

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Answer 1

Hi, Sara CORNIER

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear you're having trouble with Outlook on your phone.

Since you've mentioned that your Outlook works well on your PC, so the issue only happened on your Outlook for iOS.

Would you please work it together with us and try following steps to see if it can make any differences:

Check for Updates: Ensure that both the Outlook app and your phone's operating system are up to date.
Clear Cache and Data: Go to your phone's settings, find the Outlook app, and clear its cache and data. This can sometimes resolve login issues.
Reinstall the App: Uninstall the Outlook app and then reinstall it from the app store. This can help reset any settings that might be causing the problem.

Furthermore, for better assisting you further, would you please capture a screenshot of your Outlook for iOS login page with us, we would like check if there's any error of your view.

Please feel free to share it with us and we will stick with you.

Hope you all the best and looking forward to your new updates!

Sincerely,

Alex | Microsoft Community Moderator.